Consentmo GDPR Compliance

Thank you for reaching out to us. We apologize for any inconvenience you’ve experienced. Our records indicate that John from our support team responded to your inquiry on May 3rd. You can find his response here: https://monosnap.com/file/EcLrCzCdlp3xevcwCRV00dnET0JPqu

Please note that over the recent weekend, our staffing was limited due to the Orthodox Easter bank holiday in our country. We also attempted to contact you via email at support@consentmo.com.

We appreciate your understanding and patience. Please check our messages and get back to us. We eagerly await the opportunity to address your concerns and provide you with the assistance you need. :)

Hallo und danke für Ihr Feedback.

Wir haben eine weitere Überprüfung durchgeführt und festgestellt, dass Sie unsere App nur für die EU aktiviert haben. Das bedeutet, dass Ihr Kontingent unabhängig vom Traffic aus den USA nicht davon betroffen ist. Unsere App hat keinen Einfluss auf den Traffic im Store, wir berechnen lediglich die App-Impressionen. Sie können Ihren Traffic mit einem Analysetool wie Google Analytics weiter überprüfen und mehr über die Quelle des Traffics herausfinden. Unsere App ist eine „Build For Shopify“-App und wird mit den strengen Anforderungen von Shopify kompiliert. Ihre Funktionen sind alle auf Compliance ausgerichtet und haben keinen Einfluss auf den eingehenden Traffic. Wenn Sie der App eine zweite Chance geben möchten, prüfen wir gerne, was dort der Fall ist. 🙂

[English translation] Hello there and thanks for your feedback.
We made a further check and noticed that you did enable our app only for EU, which means no matter what US traffic you had, this would not affect your quota. Our app does not impact the traffic in the store, we are simply calculating the app impressions. You can further check your traffic with an analytics tool such as Google Analytics, and check more on what is the source of the traffic. Our app is a Build For Shopify one, and compiles with strict requirements from Shopify, its functionalities are all related to compliance and there is no impact on the incoming traffic. If you are willing to give the app a second try, we will be more than happy to check what is the case there. 🙂

[Update 11.01.2022]
Hello there,

It will be nice if you could take a minute to reply to our messages. I hope you understand that leaving bad reviews and then never replying back to emails is not how this ecosystem should work. We are always trying to help our app users and this is clearly visible by the majority of the review we receive. I hope that you won't have a case of a customer that leaves a bad review for your services and never comes back to you, even when you have tried everything. :)

[Update 29.12.2021]
Hello there and thanks for your feedback.

When the quota of your plan is reached we are always sending notification emails + in app popup messages that lets the store admin know that the cookie bar is no longer active due to the quota being reached. More on this you will be able to find here: - https://gdpr.apps.isenselabs.com/pages/faq?id=46 and https://gdpr.apps.isenselabs.com/pages/faq?id=82

Please check your inbox and let us know if you have received these notification emails?

We look forward to your reply in our support channel at apps-support@isenselabs.com :)

Can you please get back to us in the email listed above?

Hello there,

As we mentioned in the reply to your query, all the reports your team has communicated from the 10th of July onwards were not received on our support system. We only received this information today when you forwarded it to our email apps-support@consentmo.com.

We have already replied to your queries and suggested a solution for one of the reports and asked for permission to check the second one.

We look forward to your reply in our support channel at apps-support@consemto.com :)

Update [20.08.2020] Hello there, we have just released a new improved and feature-rich version of the app and we really wanted to receive your updated feedback on it. May you please review and advise? We will be happy to address any questions. :)
Update [28.07.2020] Hello there, we hope that everything is going well with you. We have recently implemented some changes to the app that changed drastically the loading times of the Cookie Consent bar and the overall performance of the app. May you please test it on your end and provide us with an updated feedback? It will be very helpful to us. :)
We look forward to your input.

[Update 29.11.2022]: I will state again, we have gone above and beyond to check further different solutions for the custom setup the customer here has. It is worth noting that during this 1 month the customer had another app (Hubspot - 3.5 rating) that introduced another cookie bar in his store for which we provided multiple solutions on how to handle and what would be the best way to continue in order to avoid complex support in the future for the store.
The reason for updating the review again, seems to be related to two cookies that the customer thinks are coming from Google analytics and that are not blocked, when in fact they are not added to neither of the cookie categories so they could be properly blocked. Again, we explained how this can be done by providing a video and the case is still open on our end. :)

[Update 7.11.2022]: I would just like to state, that our main mission is to help merchants achieve their GDPR compliance, even if that means supporting 3rd party apps, creating complicated scripts for them and implementing them. We will continue to provide the best support we can and improve it every day! :)

[Update 6.11.2022]: The case was replied yesterday, the merchant has not gotten back to us. Again, the issue is related to Hubspot which is not an app we support, however we went ahead and provided 2 possible solutions that we are ready to implement.

[Update 5.11.2022]: Our support team has reviewed your case and is sending an update reply now even tho it is Saturday. Additionally, I will just post YOUR statment in the ticket about the constant changes of the review:

"𝘐 𝘫𝘶𝘴𝘵 𝘤𝘩𝘢𝘯𝘨𝘦𝘥 𝘵𝘩𝘦 𝘳𝘦𝘷𝘪𝘦𝘸 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶𝘳 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘴𝘪𝘯𝘤𝘦 𝘪𝘵 𝘸𝘢𝘴 𝘢𝘯 𝘶𝘳𝘨𝘦𝘯𝘤𝘺
𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘸𝘢𝘪𝘵 𝘧𝘦𝘸 𝘩𝘰𝘶𝘳𝘴. 𝘐 𝘵𝘩𝘦𝘯 𝘶𝘱𝘥𝘢𝘵𝘦𝘥 𝘪𝘵 𝘢𝘨𝘢𝘪𝘯 𝘳𝘪𝘨𝘩𝘵 𝘢𝘴𝘸𝘢𝘺
𝘴𝘪𝘯𝘤𝘦 𝘮𝘺 𝘱𝘶𝘳𝘱𝘰𝘴𝘦 𝘸𝘢𝘴 𝘰𝘯𝘭𝘺 𝘵𝘰 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶 𝘢𝘯 “𝘢𝘭𝘦𝘳𝘵” 𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰
𝘤𝘩𝘢𝘯𝘨𝘦 𝘮𝘺 𝘳𝘦𝘷𝘪𝘦𝘸."

Once again, we are providing a complex service and our team went above and beyond to provide a solution for the Hubspot app you are using on your store, even tho this is outside of the scope of our support. If you provide access, we will be able to review and advise.

[Update 4.11.2022]: Updating reviews to 1star just to get the developer's attention is against Shopify's rules and policies for fair play and correct behaviour within the ecosystem! This is highly not recommended as you a ruining our rating, and we would advise you to open a chat if you want our immediate attention!

[Update 26.10.2022]: This was indeed a journey. If you need help backing up your data from before, you can reach out to our support team. They will be happy to assist you. 🙂

[Update 25.10.2022]: Since the merchant has stopped replying to our communications, we want to update the case for any other merchant reading this. Last week we released 2 major updates for the GDPR app: Annual pricing for all plans and New Cookie bar layouts, so you can configure your store in the best possible way before BlackFriday. It will be an understatement to say that two major releases like this come with many issues that we are trying to address on the fly (as people report them) and our engineering team was entirely focused on that, so we could provide the best service both development and support wise.
We addressed the issue reported by the customer here on Friday 21st, by which time we stopped receiving replies and it looks like this review is here to stay.
I'm standing behind my team of professional developers and outstanding support agents. We will continue to do our best. Thank you! 🙂

[Update 21.10.2022]: Hello again, I just wanted to let you know that the fix you have been waiting for is officially pushed to live for all installations. If you are willing to install the app again, we will be happy to help with the setup and perform a backup of your settings. 😊
If you are interested, please get back to the ticket you have opened with us.

[Update 20.10.2022]: Hello again, as our support team confirmed we will provide an update on the issue by the end of the week (a.k.a tomorrow). If you are having other issues, please specify them in the ticket, so our support agents can help with them. 😊

[First reply 19.10.2022]: Hi there and thanks for the detailed feedback. The issue you are pointing out for the reopening of the bar and changing the consent is being prioritised and we expect to have an update on this by the end of the week. ⚒️
Our support team is already in communication with you, so they could provide you with a temporary solution until the fix is live. Please get back to us in the ticket you have opened, so we could assist you. 👨‍💻
In the meantime, we will update once this is addressed.
Thanks for your patience and understanding! 😊

Hello there, we checked our records and you were lastly running our Standard plan which is for $5.99 a month and it covers up to 30 000 page views also a month. I will provide a short explanation on how and why we are counting the views and not the visitors:

The page views/visits are counted each time a customer opens a page in your store. For example, if a customer first navigates to the Home page and after this to a Product page, the page visits will be increased by 2, since the app is loaded on both of those pages. The reason for this is because the app is loaded on every page, in order to maintain the same blocking of the cookies on each page (as per the customer's choice - they have either accepted or blocked the cookies). This is what makes the website compliant with the user's choice.
You can also check the following FAQ question for additional information - https://gdpr.apps.isenselabs.com/pages/faq?id=45 and https://gdpr.apps.isenselabs.com/pages/faq?id=81

Having said that, cheaper apps that claim to be GDPR compliant, usually don't maintain such blocking and coverage of the law.

If you think there is a better solution for your business case we would understand. If you want to set our app again we will be able to help with that as well. :)

Hello there and thanks for reaching out.
We are sorry to hear about your case, but exceeding the quota on the free trial without any traffic sounds very suspicious, perhaps there were some bot attempts, or something else. If you want to give the app another chance, we will be more than happy to monitor the case with you, revert back the settings you have previously setup and find out the issue.
You can reach out to us at apps-support@consentmo.com so we could assist accordingly. :)

Bonjour, pouvez-vous nous faire savoir si vous rencontrez un problème avec l'application ou avec notre support? Nous aimerions vraiment vous aider avec la configuration et votre expérience globale. Veuillez nous contacter par chat ou par e-mail à apps-support@consetmo.com afin que nous puissions vous aider. :)

Update [20.08.2020] Hello there, we have just released a new improved and feature-rich version of the app and we really wanted to receive your updated feedback on it. May you please review and advise? We will be happy to address any questions. :)
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Update [28.07.2020] Hello there, we hope that everything is going well with you. We have recently implemented some changes to the app that changed drastically the loading times of the Cookie Consent bar and the overall performance of the app. May you please test it on your end and provide us with an updated feedback? It will be very helpful to us. :)
We look forward to your input.
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Hello there and thanks for reaching out. We have applied multiple improvements over the past few weeks and the performance should be way better now. Would you care to give the app another go and perhaps update the review you have given us? :) Thanks in advance.