Consentmo GDPR Compliance

Consentmo GDPR Compliance

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Arvostelut (1 065)

Lukumäärä luokitustasoa kohden
  • 95 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
3. toukokuu 2024

I have been trying to reach support for 2 days and have not had a response. Each time I try, it eventually disconnects me due to inactivity and I have to restart the process. Disappointing.

Tyto Robotics
Melkein 2 vuotta sovelluksen käyttöä
Consentmo vastasi 6. toukokuu 2024

Thank you for reaching out to us. We apologize for any inconvenience you’ve experienced. Our records indicate that John from our support team responded to your inquiry on May 3rd. You can find his response here:

Please note that over the recent weekend, our staffing was limited due to the Orthodox Easter bank holiday in our country. We also attempted to contact you via email at

We appreciate your understanding and patience. Please check our messages and get back to us. We eagerly await the opportunity to address your concerns and provide you with the assistance you need. :)

4. joulukuu 2023

They blocked the service while in the trial period, I received a message from the application saying that my store exceeded the number of requests, (I have not sold anything in my store, it has hardly any traffic because I have not advertised it)

It is better that they put it directly into payment. Now I created simple Cookies with Javascript linking to Google and I ended up in trouble.

22 päivää sovelluksen käyttöä
Consentmo vastasi 5. joulukuu 2023

Hello there and thanks for reaching out.
We are sorry to hear about your case, but exceeding the quota on the free trial without any traffic sounds very suspicious, perhaps there were some bot attempts, or something else. If you want to give the app another chance, we will be more than happy to monitor the case with you, revert back the settings you have previously setup and find out the issue.
You can reach out to us at so we could assist accordingly. :)

17. lokakuu 2023

Même pas le droit de mettre un avis basique à une étoile c'est pour vous dire ...

8 päivää sovelluksen käyttöä
Consentmo vastasi 18. lokakuu 2023

Bonjour, pouvez-vous nous faire savoir si vous rencontrez un problème avec l'application ou avec notre support? Nous aimerions vraiment vous aider avec la configuration et votre expérience globale. Veuillez nous contacter par chat ou par e-mail à afin que nous puissions vous aider. :)

29. joulukuu 2021

Disables automatically without further notice due to 'too much traffic they cant handle'. Not recommended.

Bange Backpacks
9 kuukautta sovelluksen käyttöä
Consentmo vastasi 30. joulukuu 2021

[Update 11.01.2022]
Hello there,

It will be nice if you could take a minute to reply to our messages. I hope you understand that leaving bad reviews and then never replying back to emails is not how this ecosystem should work. We are always trying to help our app users and this is clearly visible by the majority of the review we receive. I hope that you won't have a case of a customer that leaves a bad review for your services and never comes back to you, even when you have tried everything. :)

[Update 29.12.2021]
Hello there and thanks for your feedback.

When the quota of your plan is reached we are always sending notification emails + in app popup messages that lets the store admin know that the cookie bar is no longer active due to the quota being reached. More on this you will be able to find here: - and

Please check your inbox and let us know if you have received these notification emails?

We look forward to your reply in our support channel at :)

Can you please get back to us in the email listed above?

12. heinäkuu 2023

When looking for a cookie compliance solution, we were recommended Consentmo. Several months after implementing Consentmo, we noticed significantly skewed reporting in every one of our analytics dashboards. Being detrimental to accurate reporting across the business, especially conversion rate, we expended large amounts of resources to identify the cause. After weeks of testing and trying to isolate the problem, we identified Consentmo to be the issue. When a user denied cookies through the Consentmo cookie banner, every page visit would be logged as three sessions. This is an extremely urgent matter that we raised to Consentmo support. The team has yet to respond to our ticket in any meaningful way and it has been several days since a reply. This app is an integral part of compliance. We are very disappointed with how support has responded to our team raising a significant issue with the app.

4 kuukautta sovelluksen käyttöä
Consentmo vastasi 14. heinäkuu 2023

Hello there,

As we mentioned in the reply to your query, all the reports your team has communicated from the 10th of July onwards were not received on our support system. We only received this information today when you forwarded it to our email

We have already replied to your queries and suggested a solution for one of the reports and asked for permission to check the second one.

We look forward to your reply in our support channel at :)

15. kesäkuu 2020

The app is not working most of the time. It is giving a timeout error on the admin settings pages...

Market4u Online Mall
Yhdistynyt kuningaskunta
2 kuukautta sovelluksen käyttöä
Consentmo vastasi 16. kesäkuu 2020

Update [20.08.2020] Hello there, we have just released a new improved and feature-rich version of the app and we really wanted to receive your updated feedback on it. May you please review and advise? We will be happy to address any questions. :)
Update [28.07.2020] Hello there, we hope that everything is going well with you. We have recently implemented some changes to the app that changed drastically the loading times of the Cookie Consent bar and the overall performance of the app. May you please test it on your end and provide us with an updated feedback? It will be very helpful to us. :)
We look forward to your input.

Muokattu 28. marraskuu 2022

Update 4: this should make you think. AFTER 1 MONTH MANY ISSUES ARE STILL HERE. They really try to fix, a lot of effort. But they cannot fix them. Main purpose of the app is to block cookies. It doesn't. THIS APP IS NOT COMPLIANT FOR GDPR- CHECK IT WITH YOUR GDPR OFFICIER AND TEST IT CAREFULLY. .

Concetto è
2 kuukautta sovelluksen käyttöä
Consentmo vastasi 19. lokakuu 2022

[Update 29.11.2022]: I will state again, we have gone above and beyond to check further different solutions for the custom setup the customer here has. It is worth noting that during this 1 month the customer had another app (Hubspot - 3.5 rating) that introduced another cookie bar in his store for which we provided multiple solutions on how to handle and what would be the best way to continue in order to avoid complex support in the future for the store.
The reason for updating the review again, seems to be related to two cookies that the customer thinks are coming from Google analytics and that are not blocked, when in fact they are not added to neither of the cookie categories so they could be properly blocked. Again, we explained how this can be done by providing a video and the case is still open on our end. :)

[Update 7.11.2022]: I would just like to state, that our main mission is to help merchants achieve their GDPR compliance, even if that means supporting 3rd party apps, creating complicated scripts for them and implementing them. We will continue to provide the best support we can and improve it every day! :)

[Update 6.11.2022]: The case was replied yesterday, the merchant has not gotten back to us. Again, the issue is related to Hubspot which is not an app we support, however we went ahead and provided 2 possible solutions that we are ready to implement.

[Update 5.11.2022]: Our support team has reviewed your case and is sending an update reply now even tho it is Saturday. Additionally, I will just post YOUR statment in the ticket about the constant changes of the review:

"𝘐 𝘫𝘶𝘴𝘵 𝘤𝘩𝘢𝘯𝘨𝘦𝘥 𝘵𝘩𝘦 𝘳𝘦𝘷𝘪𝘦𝘸 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶𝘳 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘴𝘪𝘯𝘤𝘦 𝘪𝘵 𝘸𝘢𝘴 𝘢𝘯 𝘶𝘳𝘨𝘦𝘯𝘤𝘺
𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘸𝘢𝘪𝘵 𝘧𝘦𝘸 𝘩𝘰𝘶𝘳𝘴. 𝘐 𝘵𝘩𝘦𝘯 𝘶𝘱𝘥𝘢𝘵𝘦𝘥 𝘪𝘵 𝘢𝘨𝘢𝘪𝘯 𝘳𝘪𝘨𝘩𝘵 𝘢𝘴𝘸𝘢𝘺
𝘴𝘪𝘯𝘤𝘦 𝘮𝘺 𝘱𝘶𝘳𝘱𝘰𝘴𝘦 𝘸𝘢𝘴 𝘰𝘯𝘭𝘺 𝘵𝘰 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶 𝘢𝘯 “𝘢𝘭𝘦𝘳𝘵” 𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰
𝘤𝘩𝘢𝘯𝘨𝘦 𝘮𝘺 𝘳𝘦𝘷𝘪𝘦𝘸."

Once again, we are providing a complex service and our team went above and beyond to provide a solution for the Hubspot app you are using on your store, even tho this is outside of the scope of our support. If you provide access, we will be able to review and advise.

[Update 4.11.2022]: Updating reviews to 1star just to get the developer's attention is against Shopify's rules and policies for fair play and correct behaviour within the ecosystem! This is highly not recommended as you a ruining our rating, and we would advise you to open a chat if you want our immediate attention!

[Update 26.10.2022]: This was indeed a journey. If you need help backing up your data from before, you can reach out to our support team. They will be happy to assist you. 🙂

[Update 25.10.2022]: Since the merchant has stopped replying to our communications, we want to update the case for any other merchant reading this. Last week we released 2 major updates for the GDPR app: Annual pricing for all plans and New Cookie bar layouts, so you can configure your store in the best possible way before BlackFriday. It will be an understatement to say that two major releases like this come with many issues that we are trying to address on the fly (as people report them) and our engineering team was entirely focused on that, so we could provide the best service both development and support wise.
We addressed the issue reported by the customer here on Friday 21st, by which time we stopped receiving replies and it looks like this review is here to stay.
I'm standing behind my team of professional developers and outstanding support agents. We will continue to do our best. Thank you! 🙂

[Update 21.10.2022]: Hello again, I just wanted to let you know that the fix you have been waiting for is officially pushed to live for all installations. If you are willing to install the app again, we will be happy to help with the setup and perform a backup of your settings. 😊
If you are interested, please get back to the ticket you have opened with us.

[Update 20.10.2022]: Hello again, as our support team confirmed we will provide an update on the issue by the end of the week (a.k.a tomorrow). If you are having other issues, please specify them in the ticket, so our support agents can help with them. 😊

[First reply 19.10.2022]: Hi there and thanks for the detailed feedback. The issue you are pointing out for the reopening of the bar and changing the consent is being prioritised and we expect to have an update on this by the end of the week. ⚒️
Our support team is already in communication with you, so they could provide you with a temporary solution until the fix is live. Please get back to us in the ticket you have opened, so we could assist you. 👨‍💻
In the meantime, we will update once this is addressed.
Thanks for your patience and understanding! 😊

Muokattu 21. syyskuu 2021

I have greatly changed my mind about this app. The fact that they charge you per page views and not website visitors is insane! I do not recommend this app if you have constant daily traffic. I was paying for the PRO plan (10$ monthly), and with 800 website visitors daily, I ended up having the bar not functioning at only 5 days into the month. I found a much cheaper app, where I pay 5$ per month for unlimited website visitor. I would greatly suggest to the developers to start charging per website visitors instead of page views.

Instant Nails
2 kuukautta sovelluksen käyttöä
Consentmo vastasi 20. heinäkuu 2021

Hello there, we checked our records and you were lastly running our Standard plan which is for $5.99 a month and it covers up to 30 000 page views also a month. I will provide a short explanation on how and why we are counting the views and not the visitors:

The page views/visits are counted each time a customer opens a page in your store. For example, if a customer first navigates to the Home page and after this to a Product page, the page visits will be increased by 2, since the app is loaded on both of those pages. The reason for this is because the app is loaded on every page, in order to maintain the same blocking of the cookies on each page (as per the customer's choice - they have either accepted or blocked the cookies). This is what makes the website compliant with the user's choice.
You can also check the following FAQ question for additional information - and

Having said that, cheaper apps that claim to be GDPR compliant, usually don't maintain such blocking and coverage of the law.

If you think there is a better solution for your business case we would understand. If you want to set our app again we will be able to help with that as well. :)

Muokattu 11. huhtikuu 2020

It looked good on the surface but there is a major problem. It seems that this app to function needs to communicate with the developer's server which is very unstable. Sometimes the banner pops up after 10 seconds, sometimes after 30 seconds and other times NOT AT ALL! So if you really want to protect yourself against GDPR lawsuit definitely look for more reliable solutions.

Yhdistynyt kuningaskunta
Päivä sovelluksen käyttöä
Consentmo vastasi 26. toukokuu 2020

Update [20.08.2020] Hello there, we have just released a new improved and feature-rich version of the app and we really wanted to receive your updated feedback on it. May you please review and advise? We will be happy to address any questions. :)
Update [28.07.2020] Hello there, we hope that everything is going well with you. We have recently implemented some changes to the app that changed drastically the loading times of the Cookie Consent bar and the overall performance of the app. May you please test it on your end and provide us with an updated feedback? It will be very helpful to us. :)
We look forward to your input.
Hello there and thanks for reaching out. We have applied multiple improvements over the past few weeks and the performance should be way better now. Would you care to give the app another go and perhaps update the review you have given us? :) Thanks in advance.

5. marraskuu 2022

Não há como traduzir a barra de cookies, somente o plano pago. Logo, não serve pra quem não quer pagar! Caso mudem isso, volto a testar.

Top10 Store
25 minuuttia sovelluksen käyttöä
Consentmo vastasi 5. marraskuu 2022

EN: Update:
Actually there is now an option to translate the content of the app in other language with the automatic option in all plans, including the Free one.
You will be able to change the language with a click of a button.
If you are willing to install the app again, we will be happy to help with the setup. :)

PT: Atualizada:
Na verdade, agora existe a opção de traduzir o conteúdo do app em outro idioma com a opção automática em todos os planos, inclusive o Gratuito.
Você será capaz de alterar o idioma com um clique de um botão.
Se você estiver disposto a instalar o aplicativo novamente, teremos prazer em ajudar com a configuração. :)