Consentmo GDPR Compliance

[Update 29.11.2022]: I will state again, we have gone above and beyond to check further different solutions for the custom setup the customer here has. It is worth noting that during this 1 month the customer had another app (Hubspot - 3.5 rating) that introduced another cookie bar in his store for which we provided multiple solutions on how to handle and what would be the best way to continue in order to avoid complex support in the future for the store.
The reason for updating the review again, seems to be related to two cookies that the customer thinks are coming from Google analytics and that are not blocked, when in fact they are not added to neither of the cookie categories so they could be properly blocked. Again, we explained how this can be done by providing a video and the case is still open on our end. :)

[Update 7.11.2022]: I would just like to state, that our main mission is to help merchants achieve their GDPR compliance, even if that means supporting 3rd party apps, creating complicated scripts for them and implementing them. We will continue to provide the best support we can and improve it every day! :)

[Update 6.11.2022]: The case was replied yesterday, the merchant has not gotten back to us. Again, the issue is related to Hubspot which is not an app we support, however we went ahead and provided 2 possible solutions that we are ready to implement.

[Update 5.11.2022]: Our support team has reviewed your case and is sending an update reply now even tho it is Saturday. Additionally, I will just post YOUR statment in the ticket about the constant changes of the review:

"𝘐 𝘫𝘶𝘴𝘵 𝘤𝘩𝘢𝘯𝘨𝘦𝘥 𝘵𝘩𝘦 𝘳𝘦𝘷𝘪𝘦𝘸 𝘵𝘰 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶𝘳 𝘢𝘵𝘵𝘦𝘯𝘵𝘪𝘰𝘯 𝘴𝘪𝘯𝘤𝘦 𝘪𝘵 𝘸𝘢𝘴 𝘢𝘯 𝘶𝘳𝘨𝘦𝘯𝘤𝘺
𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘸𝘢𝘪𝘵 𝘧𝘦𝘸 𝘩𝘰𝘶𝘳𝘴. 𝘐 𝘵𝘩𝘦𝘯 𝘶𝘱𝘥𝘢𝘵𝘦𝘥 𝘪𝘵 𝘢𝘨𝘢𝘪𝘯 𝘳𝘪𝘨𝘩𝘵 𝘢𝘴𝘸𝘢𝘺
𝘴𝘪𝘯𝘤𝘦 𝘮𝘺 𝘱𝘶𝘳𝘱𝘰𝘴𝘦 𝘸𝘢𝘴 𝘰𝘯𝘭𝘺 𝘵𝘰 𝘴𝘦𝘯𝘥 𝘺𝘰𝘶 𝘢𝘯 “𝘢𝘭𝘦𝘳𝘵” 𝘢𝘯𝘥 𝘐 𝘥𝘪𝘥𝘯’𝘵 𝘸𝘢𝘯𝘵 𝘵𝘰
𝘤𝘩𝘢𝘯𝘨𝘦 𝘮𝘺 𝘳𝘦𝘷𝘪𝘦𝘸."

Once again, we are providing a complex service and our team went above and beyond to provide a solution for the Hubspot app you are using on your store, even tho this is outside of the scope of our support. If you provide access, we will be able to review and advise.

[Update 4.11.2022]: Updating reviews to 1star just to get the developer's attention is against Shopify's rules and policies for fair play and correct behaviour within the ecosystem! This is highly not recommended as you a ruining our rating, and we would advise you to open a chat if you want our immediate attention!

[Update 26.10.2022]: This was indeed a journey. If you need help backing up your data from before, you can reach out to our support team. They will be happy to assist you. 🙂

[Update 25.10.2022]: Since the merchant has stopped replying to our communications, we want to update the case for any other merchant reading this. Last week we released 2 major updates for the GDPR app: Annual pricing for all plans and New Cookie bar layouts, so you can configure your store in the best possible way before BlackFriday. It will be an understatement to say that two major releases like this come with many issues that we are trying to address on the fly (as people report them) and our engineering team was entirely focused on that, so we could provide the best service both development and support wise.
We addressed the issue reported by the customer here on Friday 21st, by which time we stopped receiving replies and it looks like this review is here to stay.
I'm standing behind my team of professional developers and outstanding support agents. We will continue to do our best. Thank you! 🙂

[Update 21.10.2022]: Hello again, I just wanted to let you know that the fix you have been waiting for is officially pushed to live for all installations. If you are willing to install the app again, we will be happy to help with the setup and perform a backup of your settings. 😊
If you are interested, please get back to the ticket you have opened with us.

[Update 20.10.2022]: Hello again, as our support team confirmed we will provide an update on the issue by the end of the week (a.k.a tomorrow). If you are having other issues, please specify them in the ticket, so our support agents can help with them. 😊

[First reply 19.10.2022]: Hi there and thanks for the detailed feedback. The issue you are pointing out for the reopening of the bar and changing the consent is being prioritised and we expect to have an update on this by the end of the week. ⚒️
Our support team is already in communication with you, so they could provide you with a temporary solution until the fix is live. Please get back to us in the ticket you have opened, so we could assist you. 👨‍💻
In the meantime, we will update once this is addressed.
Thanks for your patience and understanding! 😊

Hello there and thanks for the awesome feedback about our service and support! We appreciate it a lot! 🤩
Enjoy using our app and if there is anything else we could help you with, we are available in chat and email at apps-support@isenselabs.com 😊

Thank you for the kind words :)

Hello there, we checked our records and you were lastly running our Standard plan which is for $5.99 a month and it covers up to 30 000 page views also a month. I will provide a short explanation on how and why we are counting the views and not the visitors:

The page views/visits are counted each time a customer opens a page in your store. For example, if a customer first navigates to the Home page and after this to a Product page, the page visits will be increased by 2, since the app is loaded on both of those pages. The reason for this is because the app is loaded on every page, in order to maintain the same blocking of the cookies on each page (as per the customer's choice - they have either accepted or blocked the cookies). This is what makes the website compliant with the user's choice.
You can also check the following FAQ question for additional information - https://gdpr.apps.isenselabs.com/pages/faq?id=45 and https://gdpr.apps.isenselabs.com/pages/faq?id=81

Having said that, cheaper apps that claim to be GDPR compliant, usually don't maintain such blocking and coverage of the law.

If you think there is a better solution for your business case we would understand. If you want to set our app again we will be able to help with that as well. :)

Hello, Any, and thanks for the amazing review! You made our day! 💕
If you need any additional help with the app, you know where to find us! 👨‍💻

Thank you for your kind words for our support team!

There was a misunderstanding regarding the 'incognito' case. We discussed this with the merchant and now everything is clear with them :)

Thank you very much for the positive review! Enjoy using our app. :)

Bonjour et merci de nous faire confiance ! 😊 J'espère que vous aurez une expérience fluide avec l'application et s'il y a un cas où vous avez besoin d'aide avec l'application, nous serons heureux de vous aider via notre support à apps-support@isenselabs.com 😊

Hello there and thanks for the great review! We appreciate it a lot! 😊
Enjoy using the app and if you need nay further assistance, our support team will be here for you! 😉