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Really helpful customer service
Great app and the support is the best I've experienced.
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos
thank you christos for the great support it helped me a lot to get all to work like it should.
Thanks to Natalie for the quick support and help!
Very light click tracks. Super nice and fast support!
Great support from Alex. Smooth and easy experience
Happy with the app so far and with the quick support of Kontantinos from the support team
Natalie was amazing - support was so quick and full of helpful tips.
Support was fast and very helpful with setting up a GDPR Compliance Google Consent Mode v2 mode.