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Upgraded this from 4 to 5 stars as they contacted me following my review to see where they could make positive changes to the app so others wouldn't have the same issues.
I published it and the e-Privacy page which was enabled in the footer led to a broken link. No amount of hiding the page worked so I had to contact the help desk. Within a couple of minutes Nikos replied and gave excellent instructions on how to fix the problem. He is very knowledgeable about GDPR which helped me too.
The opt in for cookies can be amended to your brand colours very easily. I also had to amend some of the wording to make it better English (but without amending the legality of it - don't worry Nikos!). The customer service provided by Nikos is 5 stars. I am very happy with this app.
Hi there Love From Aunty
Thank you so much for taking the time to give such a brilliant 5 star review for our application.
It's clear to see that you are seeing first hand the benefit of using our app and the quality of our support team.
We are super lucky to have a dedicated Customer Success Team so if there is anything we can ever help you out with, please don't hesitate to reach out to us. Our email is: support@pandectes.io
Wishing you and your business continued success.
All the best
Nikos
Excelente atención!
Great flexibility from the app, and great support from the team! Exactly what I was looking for! Great job team!
Great customer service!
I've installed the app and didn't know where to start, but Christos from the Support Team helped me every step of the way and made the whole process very easy. Thank you
Great help from Chritos at the help desk. Explained everything I need to chnage in detial and made the process very easy
Superb support - Christos had responded and resolved our issue within minute of my support request. 10/10
Great app. Easy to set-up (once it has the email templates translated it will be a 6 stars ;-) ) and Nikos is very reactive and proactive. I highly recommend it.
Ogi has helped me very quickly and politely to make our shop GDPR compliant. Glad to use this app!
Great and kind support. Response time was just under one hour! Really nice and helpful chat correspondent, who moreover delivered additional information to us.