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The installation was quick and straightforward, and the user interface is very intuitive. The customizable cookie consent banner fits perfectly with our store's design and provides clear information to customers.
Handling customer data requests is now effortless, thanks to the app's automated workflows. Special thanks to Christos from the support team for his exceptional assistance with my customization needs. This app is a must-have for any Shopify store owner looking to ensure GDPR compliance. Highly recommended!
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos
Easy to use and awesome support.
Works perfectly. Christos and the rest of the customer service team are world class and will help you if you ever run into any issues.
The support is very helpful, Natalie helped me without any problem. Recommend this app!
I had some very serious problems with another Cookie App, because it caused some serious problems with my tracking. I switched to this app and now all problems are gone. It is very easy to set up and in case you have any problem, there is a very good support at you side! Instant response and especially Natalie helped me setting up, making sure everything fits in relation to the compliance and she even gave me a tip so that my accept rate is higher in the future. I'm very happy with the app and the support! :)
Awesome support for this app. They were responsive and very helpful. They went above and beyond.
This helps me so much in increasing customer trust. Thanks Natalie in helping me set this up
Absolutely amazing tool and absolutely amazing support! This is pretty much the definition of customer centric thinking! Thanks!
I've only just set up the app after issues with not being able to track conversions using various other options. We are now seeing conversions again and the support from Christos was amazing, 3 hours on chat of going through and removing all the junk code a previous advertiser had left and making sure everything was compliant and running correctly. 10 stars