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Their customer service is amazing! They reply almost instantly, and their app is perfect for our GDPR needs. Couldnt ask for a better app.
Really helpful - especially Alex and Christos. Quick to reply to messages and guided me through what I needed to do.
We have been using this app for a while now and are quite satisfied with the service that they deliver. Both Nikos and Christos have been very helpful. It's great that you are able to comply with regulations in all the different regions with only a few clicks.
Excellent support from Konstantinos! Super fast response and resolution. He made some CSS adjustments to match our style and confirmed the regional versions that I wanted to apply. Highly recommended!
Great customer service, they always answer almost immediatly and have always figured out a way to help us. Banner is easy to set up and with the help of the support it works perfectly now! Thank you so much!
the app works perfectly. i had an issue with the cookie banner, so I reached out to the team. and the service was very professional and responsive. although the process took a pretty long time, but the team was always very patient. I appreciate the app and the help from Pandectes.
Very quick responding and got my solution in less than 2 minutes. Big thanks to Konstantinos!
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos
Good app and the people working there have been prompt and helpful when we've needed something.
Would recommend!
Fantastic app that helps us stay compliant globally with our website. The team will even double-check your settings to ensure that everything on your website is compliant with applicable laws.