GDPR Legal Cookie by iubenda

very capable, fast and professional support team. I highly recommend it!

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly.

However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague.

After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports.

Overall, I am very disappointed with the service this time.

Ok, plötzlich erschien the banner nicht mehr. Und Support Team hat wirklich sofort meine emails geantwortet und auch sofort den Fehler behoben. Da kann mann nur sagen, besser gehts nicht. Danke schön an Sahar und Team

Super schneller und ausführlicher Support! Vielen Dank für deine Hilfe Sahar!

Top support

Seit mittlerweile 3 Jahren warten wir auf den versprochenen hauseigenen Scanner, müssen aber immer noch händisch alle Cookies und Scripte einpflegen.
Auf Supportabfragen wird in mäßigem Tempo geantwortet.

Kann keine Empfehlung aussprechen.

What a great support team! ⭐⭐⭐⭐⭐

The app is absolutely great and I've been using it for a long time! But then I had a mishap.

I accidentally uninstalled the app and couldn't reinstall it. That was a huge problem that I couldn't solve on my own. So I contacted support. The response was very quick. Together with support, we deleted all the remnants of the app. But an error message kept coming up.

When we got to the point where we couldn't do anything anymore, I contacted Shopify. They also had a great team on hand. We tried everything late into the night. Nothing helped. Even reinitializing the shop didn't work.

Unfortunately, I had to tell iubenda support that I had to use a different app. That was the end of the matter for me.

But now comes the point where you know that not all support is the same. They didn't stop trying to find out what the problem was! A few days later, support contacted me again and asked if I could try reinstalling the app. And what can I say? It works!

The team took the time to find a solution. Just like that. I've never experienced anything like it! When you think you've tried everything, nothing happens from support and the matter is resolved. But this is different. Now that's what I call great help!

I'm so grateful for the work you do!

I can only highly recommend the app. ⭐⭐⭐⭐⭐

Wir hatten Probleme nach der Installation von anderen Apps, die den Cookie Banner blockiert haben. Sahar hat uns aber sehr schnell geholfen. Top Support. Vielen lieben Dank!

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

Der Support macht einen sehr guten Eindruck. Kann natürlich auch nicht alles lösen, aber bemüht sich sehr und ist schnell in der Antwort