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After encountering a problem, the support team resolved everything. We are all human, and issues can arise. I understand that and can recommend the app.
Hello,
I'm very sorry for the experience you've had with our customer support team. Unfortunately you needed us in a time of an organisational change that was accompanied by various cases of illness within our small support team. This is no excuse, but we do hope it'll provide you with a bit more context.
In the end, coincidentally, we responded to you with the solution to your issue literally 20 minutes after this review went live. However, I'm extremely sorry it had to come to the point where you felt the need to post a review about the slow support, and sincerely hope that now the problem has been resolved your experience with us will improve.
Nach dem Upgrade unseres Shops www.swiss-jewels.com auf ein 2.0 Theme, gab's ein Fehler im Code. Der Support hat aber schnell reagiert und konnte das Problem lösen.
Mein Cookiebanner wurde nicht mehr angezeigt und so kontaktierte ich den Support. Dieser antwortete rasch und behob mein Problem innerhalb weniger Minuten.
App works good. After problems with bi-lingual shop, the service team helped me to solve the issue. Great service!
Die App ist sicherlich gut. Leider generiert sie bei Nutzung einen Code-Schnipsel, der dann im theme.liquid einen Error generiert. Der muss professionell vom Support oder einem erfahrenen Dev. gelöst werden. Hat dann alles geklappt. Support von beeclever war schnell, kompetent und sehr freundlich.
Funzt gut nur auf der mobile Version wen ich es z.b mit dem Handy öffnen mag funzt nicht ansonsten sehr zum empfehlen oder gibt es irgendwelche codes noch ?
Hallo Toy Pet Dog,
bei manchen Themes gibt es kleinere Probleme mit der Darstellung. Wir können dir gerne weiter helfen und das Problem beheben. Einfach den support hier per email kontaktieren, wenn es dir zeitlich am Besten passt.
On first look the app seems good but unfortunately it slows down the page speed by over 10%. What can i do to avoid this?
Update: The support is great, they contacted me very fast and tried to solve the problem. Support deserves 5 stars!
Thanks for your review and 5 Star support rating.
In some cases, the app is slowing down, depending on themes and additional heavy load features in the shop. We are happy to announce, that we will release a new version to solve this, soon.
Cheers
Support is good and fast but app is very pricey. And what I write now is just to get to the 100 characters required.
Gute App und vor allem guter Support bei Problemen.
Optisch könnte die App aber noch einen draufsetzen.
Cookie banner overlays in the mobile version when having another’s app pop-up in the store, causing that customers cannot access the website as they cannot accept nor click the cookie banner. Overall, I received a good customer service from Alexander who made me realised the existence of this bug and eventually I fixed it by changing my pop-up to the original Shopify one.
Many thanks for the 4 Star rating and the feedback. We are working every day hard to improve our App and make commerce better and easier. Thanks a lot