GearLaunch ‑ Print on Demand

We started to configure our business to move over to Gear Launch, but I emailed them like 2 weeks ago with a simple general question, no reply. I waited a week, emailed again, no reply. Finally, I recently obtained a actual employee's work email, and emailed her to establish communication, no reply. STAY AWAY! They are either massively understaffed, or do not prioritize their business partners. There are other Print On Demand companies that are higher rated.

Creating products and adding them to our store was easy. However, when a customer makes a purchase, the process is not transparent to them. Gear Launch does not send the tracking information to the customer when the order is shipped. In addition, only part of the tracking number is listed in the app when an item is shipped. When you click on the tracking number link, it always takes you to DHL's tracking site, even if DHL was not used for shipping, which results in always receiving a message that it is not a valid tracking number. You have to then manually copy and paste the tracking number from the DHL site into a search engine to try to find how the package was shipped. On our first order, we used this method to figure out that USPS was used. However, our customer's package has now been showing as "Shipped" for over 3 days and USPS still lists the package as not yet received from Gear Launch. We have had to update the customer on status ourselves by checking the order status in the app and then sending an email at each step...'approved for production', 'printing', 'shipping out', 'shipped', and then hunting down the correct tracking and manually emailing the tracking number. And now, three days after 'shipped' status, we still can't tell if the package has actually shipped.
Absolutely stay away. You and your customers will be very frustrated with the lack of transparency, and you will lose your customers' trust.
UPDATE: After the tracking information continued to show that the package was not yet received by USPS after a week, we had to refund the customer. We had already removed the GL product from our site by this time, and thankfully didn't have any further negative experiences for our customer. We have now also permanently removed the app. Will no longer do business with this company.

Do NOT use this application. They are terrible. Worst service (or no service) ever. Good thing they had a 2-week trial because I would have been very upset if I was charged (I canceled it before my trial is up, let's see if they still charge me). They definitely make it look nice and presentable, but it's all a scheme to lure you in.

Unfortunately, I found a lot of people online, youtube, etc rave about gearlaunch, but from the very first day, I sent in a chat message and never received a response. I then sent 2 more chat messages, and a couple emails and throughout the entire 2-weeks, I never heard a single response from anyone. Their chat always says "they're away, will be back on tomorrow". I honestly think they just get people to sign up, hope they forget about the free trial, so they can just charge your card and scam you monthly.

This app SUCKS! Furthermore, I DO NOT TRUST THEM! Protect YOUR business!! I can't believe that Shopify allows them on their platform.