Geolocation ‑ GLC

Dear happybrush store admin,

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure.

We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation.

After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system.

We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience.

I hope our explanation is clear and understandable to you.

Thank you again for your feedback and understanding.

Best regards,
Sarah
Gelacy Support Team

Hi there,

We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.

We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.

Regards,
GLC Team

Hi there,

We’re sorry to hear about your experience. However, our records show that we reached out to you multiple times via email but never received your reply. Without your response, we weren’t able to assist further.

We’d love another chance to support you. Please reinstall the app and respond to our follow-up email so our team can help you step by step and resolve any issues quickly.

Regards,
GLC Team

Hi there,

We’re really sorry for the frustrating experience you had with Gelacy.

We understand how disappointing it is when the setup process feels complicated, especially when the support experience doesn’t feel helpful enough. That’s definitely not the experience we want our users to have.

We truly appreciate your honest feedback because it helps us see where we need to improve, both in the app experience and the way we support our merchants.

If you’re willing to give Gelacy another try, we’d genuinely love the opportunity to personally help you get everything set up properly and make things easier for you.

Thank you again for sharing your experience with us.
Sarah

Hi ZALCEN admin,
Thank you for taking the time to share your feedback. We truly appreciate your earlier support and are sorry to hear about your recent disappointment.

When we first launched the app, it was in its early stage with a more limited feature structure. Over time, we have continuously invested in improving the app by adding more advanced features, enhancing performance, and strengthening overall stability to provide a better and more reliable experience for all users.

To sustainably maintain and further improve the app’s quality, infrastructure, and ongoing development, we have implemented a revised pricing structure. Under the current Free plan, one language is included. For stores that require multiple languages and more advanced functionality, our Premium plans are available. Each plan is structured to align with different business needs and usage levels.

We would also like to inform you that we are currently running a promotional program that allows you to enjoy the full app experience for one month at only $1. This provides an opportunity to explore the Premium features and determine which plan best suits your store’s requirements.

Please understand that this pricing structure supports the continuous improvement, maintenance, and long-term sustainability of the app. Our goal is to ensure we deliver consistent value and high-quality service to all merchants.

If you would like assistance selecting the most suitable plan or have any questions, we are more than happy to help.

Kind regards,
Sarah
GLC Team

Hi there,

We’re sorry for the confusion and frustration caused during setup.

The Chrome extension is only required for the store owner during the initial theme analysis process, so the app can automatically configure the geolocation settings correctly for your theme. Your store visitors or customers do not need to install anything.

We understand this may not have been clearly explained, and we truly appreciate your feedback. Our team is working on making the onboarding process much simpler and more user-friendly.

If you’re willing to give the app another try, we’d be happy to personally help you get everything set up quickly.

Thank you again for your feedback.
Sarah

Hi there,

We’re very sorry to hear that you had a bad experience with our app.

We truly value your feedback and would appreciate the opportunity to better understand what went wrong. Our team is continuously working to improve both the app and customer experience.

If you’re open to it, please feel free to reach out to us again, we’d be happy to assist and do our best to make things right.

Thank you for your feedback.
Sarah

Hi there,

We’re truly sorry to hear that you feel this way about your experience with our app.

We want to assure you that Gelacy is committed to providing transparent service and supporting our users as best as possible. We understand that misunderstandings or unexpected experiences can be frustrating, and we sincerely apologize for any inconvenience caused.

We would genuinely appreciate the opportunity to learn more about your concerns and help resolve the issue for you. Please feel free to contact our support team anytime, we’re here to help.

Thank you for sharing your feedback.
Sarah

Ciao,

Ci dispiace sinceramente leggere della tua esperienza e comprendiamo la tua frustrazione.

Prendiamo molto seriamente i feedback riguardo alle prestazioni dello store, alla velocità di caricamento e all’esperienza generale dell’app. Il nostro team continua a lavorare per ottimizzare script, risorse e compatibilità con i diversi temi Shopify.

Vorremmo anche chiarire che lasciare una recensione non è obbligatorio per utilizzare l’app. Incoraggiamo sempre gli utenti a condividere opinioni sincere basate sulla loro reale esperienza.

Ci scusiamo ancora per i disagi causati e apprezziamo sinceramente il tuo feedback.

Sarah

Hi Uniqfind Store Admin,

We sincerely apologize for the experience you had with GLC, and we completely understand your frustration.

We’d like to clarify that GLC does offer a free plan with certain limitations. However, we understand that the way our pricing and plan structure were presented may have caused confusion or given the impression that the app was entirely free. We’re sorry for that.

Your feedback regarding pricing transparency and the user interface is extremely valuable to us. We’re continuously working to improve both the app experience and how clearly we communicate our pricing and plan limitations.

Thank you for giving GLC a try and for taking the time to share your feedback. We’re sorry we didn’t meet your expectations, and we hope to have the opportunity to provide you with a better experience in the future.

Best regards,
Sarah
GLC Team