Arvostelut (1 051)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
24. lokakuu 2024

Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!

Honest Mel's
Kanada
6 kuukautta sovelluksen käyttöä
Gelato vastasi 26. lokakuu 2024

Hi there,

Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help!

Best regards,
Bart
Gelato Support Team

6. lokakuu 2024

A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:

"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."

This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.

I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.

Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.

Honey Island Studio
Yhdysvallat
Vuosi sovelluksen käyttöä
Gelato vastasi 8. lokakuu 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.

Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.

Best regards,
Bart
Gelato Support Team

9. lokakuu 2024

I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.

L.J Boutique
Australia
22 päivää sovelluksen käyttöä
Gelato vastasi 11. lokakuu 2024

Hello,

Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.

Best regards,
Bart
Gelato Support Team

9. lokakuu 2024

It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.

The Wonky Wanderer
Australia
8 kuukautta sovelluksen käyttöä
Gelato vastasi 10. lokakuu 2024

Hello,

Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.

If you need any further assistance, feel free to reach out, we are available 24/7!

Best regards,
Andrzej
Gelato Support Team

14. lokakuu 2024

I have used print on demand sites before, but NONE like Gelato. The ability to use templates to take one design and apply it to a multitude of shirts absolutely blew my mind!

The first time I used this, I tried to apply one design to all the colors and couldn't figure out why it wouldn't work -- until I realized "limit of 100 shirts per template" meant that my 590 shirt designs FROM ONE TEMPLATE was a wild dream come true!

I very highly recommend this site if you've got a bustin' catchy line that you want to share with the world!!

My Store
Yhdysvallat
13 päivää sovelluksen käyttöä
Gelato vastasi 16. lokakuu 2024

Hi there,

Thanks so much for the awesome review! We're really glad to hear that you’re enjoying the template feature and that it’s making your design process easier. It sounds like you have some exciting ideas to share with the world! If you ever need assistance or have questions, we’re just a message away.

Best regards,
Bart
Gelato Support Team

26. lokakuu 2024

PROS
Easy-to-use interface
Good design tools
Several print location options
Good integration with storefronts
Wide range of connections to other sources, such as Google and Pinterest

CONS
Variants are limited to 100
Lack of 'Higher ended' products
Lack of written Shipping Policy

M2M Global, LLC
Yhdysvallat
2 kuukautta sovelluksen käyttöä
Gelato vastasi 28. lokakuu 2024

Hello,

Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options.

Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas!

Thank you again for the feedback and your support.

Best regards,
Bart
Gelato Support Team

7. syyskuu 2024

I’ve been using the Gelato app, and it’s been an incredibly easy and fun experience. The interface is super user-friendly, making it simple to navigate and get tasks done quickly. What really sets Gelato apart is how intuitive the features are—it’s designed for anyone to pick up and start using, whether you're tech-savvy or not. Plus, it adds a layer of creativity and flexibility to my work. I’d highly recommend trying it out if you’re looking for an app that simplifies your workflow and keeps things enjoyable!

333GODS
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Gelato vastasi 8. syyskuu 2024

Hi there,

Thank you for sharing your detailed experience with Gelato! We’re thrilled to hear that you find the app both user-friendly and enjoyable to use. It's great to know that our features are helping to streamline your workflow while adding creativity and flexibility to your projects. Your recommendation means a lot to us, and we’re here to support you whenever you need it!

Kind regards,
Bart
Gelato Support Team

20. syyskuu 2024

Gelto is a great platform to create POD products, mockups and is easily integrated with Shopify.

Random Goodness
Australia
10 kuukautta sovelluksen käyttöä
Gelato vastasi 23. syyskuu 2024

Hello,

Thank you for your review! We’re glad to hear you're finding the platform helpful and easy to integrate. If you need any assistance or have any questions, feel free to reach out!

Best regards,
Bart
Gelato Support Team

21. heinäkuu 2024

I'll recommend it because it is easy to use, intuitive, fast, reliable...
Points than I ll love to see in future dev.
Ability to set order on paramters like size, color, etc...
Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags...
Otherwhise big thanks to your team !

BRAGI21
Ranska
Vuosi sovelluksen käyttöä
Gelato vastasi 23. heinäkuu 2024

Hello,

Thank you for your detailed feedback and for recommending Gelato! We’re pleased to hear that you find our platform easy to use and reliable. We appreciate your suggestions on features for future development. Your input is valuable and helps us in our continuous improvement. If you have any more ideas or need assistance, please feel free to reach out.

Best regards,
Bart
Gelato Support Team

18. elokuu 2024

While it took a bit to learn how to do everything...I love that I can do so many things while adding designs. Personalization and changing designs or colors with the same listing is easy.

Phat Moe Clothing Co
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Gelato vastasi 20. elokuu 2024

Hi there,

Thank you for your thoughtful feedback! It’s great to know you’re enjoying the flexibility in design and customization. If you need any assistance along the way, don’t hesitate to reach out.

Best regards,
Bart
Gelato Support Team