Gelato: Print on Demand

constant payment issues when i have a positive balance and auto replenish set up.

Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse

Gelato has given me an opportunity to expand my business without any financial outlay. My customers and myself love the quality of the products with many styles and colour options to choose from. I look forward to designing new apparel for years to come.

smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me

I've been slowly exploring Gelato and find it very resourceful in terms of providing information for people whom are starting a business.

Excellent quality print on demand service. Have had no problems linking to my Shopify and Etsy stores and am excited about the global market that I hope my products can now reach by having a local printer across the planet.

We find the Gelato app fantastic, very easy to use and intuitive.
Also great, the ability to create extra images in the mockups area. And we love the attention to small details, like the ability to personalise the small label on some clothing products with your own logo and designs. Happy to have chosen it for all our products, together with the Shopify app

As someone running a growing Shopify store, finding a print-on-demand partner that’s consistent, scalable, and easy to manage is everything. Gelato checked all those boxes for me.

Great POD system - one of the best! A bit slow at times but just works and offers a multitude of AI assisted options.

WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat.

Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.

The Gelato App was very easy to integrate with Shopify. To add the products to Shopify from Gelato was a very straight forward process