Gelato: Print on Demand , 587 arvostelua
Tarkenna
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Luokituksen mukaan
Love Gelato for it's products and easy to use.
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you love Gelato for its products and user-friendly interface. Providing high-quality products and a seamless user experience are top priorities for us, and we're delighted that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
Michal
Gelato Support Team
Very good experience so far.
Hi,
Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
really easy
Hello Tina,
Thank you for sharing your feedback! We're glad to hear you find Gelato easy to use. Should you have any questions or need assistance in the future, please don't hesitate to reach out.
We're here to help,
Bart
Gelato Support Team
This website has helped me establish a professional looking site with simple and easy to learn design features and I've had a fun time learning too!
Hello,
We're thrilled to hear that Gelato has played a role in establishing your professional-looking site! It's fantastic that you find the design features simple and easy to learn. If you ever have more fun learning or need assistance, feel free to reach out.
Wishing you continued success with your photography store,
Bartosz
Gelato Support Team
So far so good. I have only placed a test order so far, but the integration with my Shopify store has been very smooth.
Hello,
That's great to hear! A smooth integration with your Shopify store is crucial for a seamless experience. If you have any further questions or need assistance as you continue using Gelato, feel free to reach out.
Best of luck with your store, and if there's anything specific you'd like to share or discuss, we're here to help,
Bartosz
Gelato Support Team
I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND DID NOT SHIP THEM ALL TOGETHER. They waited 6 & 7 days between shipments. I received 2 boxes of 3 mugs today, (6 total), on Black Friday. I have no idea when I am getting the other 9. When I opened the boxes, Wow! The print quality is terrible. The colors are off and way to light. I did double-check the print quality using Gelato's 3D and regular mockups with customer service before I placed my order to make sure there was enough saturation to get a good print. The customer service assured me there was, and my mugs would print with the regular mockup quality, not the 3D which was terrible.. They did not. Not only that, but this partial order of 6 mugs contains SOME that are 11oz and SOME that are 15oz. THEY SENT TWO DIFFERENT SIZES!!! This order of 15, 11oz mugs are not uniform in size or quality of color print. Also, the packaging is terrible and not uniform. Some of the mugs are in brown boxes with bubble wrapped. Two of the mugs came squeezed into boxes that are too small and held together with packing tape. I gave them 1 star because their customer service responds quickly. However, Gelato seems to have no communication, control or oversight of their printing partner.
I installed this app and was also going to use this company for cell phone cases, but as an independent artist who works with bold colors, I cannot put my name onto anything from this company. They have no concern for the quality of the items they sell only the quantity.
This company has embarrassed me with a client and put me into a bind, because I cannot possibly display/sell mismatched colors/sizes of mugs, and I have missed my deadline. They have cost me countless hours of aggravation, phone calls, follow-ups, sales and now time as I have to redo all of my cell phone templates.
If you are a small business owner, independent artist like myself or startup, I would really think twice before relying on this company. We really get one chance to make a first impression and they have cost me dearly. I cannot recommend this app or this company.
UPDATE 11/27/2023
I finally received the rest of my order from Gelato. Not only was it a mismatch of mug sizes, the order was missing three items. RECAP: I ordered fifteen (15) 11oz mugs. From that order I was actually sent eight (8) 15oz mugs & three (3) 11oz mugs. Total of 12 mugs . MISSING 3 ITEMS. I don't carry 15oz mugs so this is an issue as is the poor print quality on all of the items I have received. It is quite apparent that Gelato takes your money and washes its hands of the final outcome. It would appear as if their printing partner never read or checked my order before shipment and just threw whatever they had available in these shipment boxes. Gelato did refund my money with very little fuss, which leads me to believe this kind of disfunction is normal for them. On a final note, while customer service is available, on three different occasions they did say they would "investigate" and get back to me. They never did.
I now need to reorder everything with less than 4 weeks before the holiday season. If you are an artisan, artist or small business owner who depends on your production partners to be reliable with quality merchandise, I CANNOT STRESS ENOUGH to go elsewhere. There are better companies out there. I usually use a different POD company and will be running back to them. Do your homework. Less expensive isn't always better. Sometimes it is just cheaper, but will cost you a bunch.
Hi Deborah,
We are truly sorry to hear about the experience you've had with your first order. This is definitely not the service we want to provide, and very far from the consistent performance we usually provide. Thank you for providing us with this feedback, and allowing us the chance to investigate, learn and improve.
We've reached out directly via email to gather further information and provide details on our next steps, and will ensure we follow up on these points until we reach a level you are delighted by.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing further.
Best regards,
Kyle
Customer Service Manager
Great quality, great support. I recommend it
Hello,
Thank you for your fantastic review! We appreciate your acknowledgment of the great quality and support we strive to provide.
Should you ever require assistance or have any questions, please feel free to reach out.
Best regards,
Bart
Gelato Support Team
Simply brilliant.
Hi,
Thank you for your positive feedback! We're delighted to hear that you find Gelato simply brilliant. Providing an excellent experience for our users is our goal, and we're glad we could meet your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
Best POD platform by far. Unbeatable customer service and support.
Hello,
Thank you so much for your kind words! We're thrilled to hear that you find Gelato to be the best POD platform with unbeatable customer service and support. If you ever have more feedback or any questions in the future, feel free to reach out. We're here to help and support your printing needs.
Happy printing,
Bartosz
Gelato Support Team
Fácil de trabalhar. Muito intuitivo e com muitas opções
Ficamos felizes em saber que você acha o Gelato fácil de trabalhar e intuitivo, com muitas opções. Nossa plataforma é projetada para ser amigável e oferecer uma variedade de recursos para atender às suas necessidades de impressão sob demanda. Se tiver mais alguma dúvida ou precisar de assistência, estamos aqui para ajudar. Obrigado por escolher o Gelato!