Arvostelut (1 089)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
28. elokuu 2021

I tried a few print-on-demand platforms and decided to stick with Gelato for my poster store. The website is easy to use and their support team is the best. The app integrates smoothly with Shopify. Good quality and fast delivery. And their transparency in prices and shipping rates really help me in setting up the pricing

Chart Up Lines
Vietnam
5 kuukautta sovelluksen käyttöä
Gelato vastasi 28. elokuu 2021

Thank you so much for your review! We are so happy to read this and to be part of your company's journey. We'll continue to work to provide the best support possible for you through our software, customer support and fulfillment, and will be adding more features, printing locations, and products to help you grow in whatever way is best for your business.
Thank you for using Gelato and know that we are here for you 24/7!
Best wishes,
Alyssa Rivera
Customer Success Director

29. kesäkuu 2023

PERFECT !!!

Onlyfun Clothing
Vietnam
5 kuukautta sovelluksen käyttöä
Gelato vastasi 29. kesäkuu 2023

Hello,

We're thrilled to hear that you think Gelato is perfect! Thank you for your enthusiastic feedback. If you have any further questions or need assistance, feel free to reach out.

We're here to help,
Bartosz
Gelato Support Team

28. marraskuu 2023

great service, quality products and printing. Am very happy.

Working Class Dero
Uusi-Seelanti
5 kuukautta sovelluksen käyttöä
Gelato vastasi 30. marraskuu 2023

Hello,

We're thrilled to hear that you're happy with our service, products, and printing quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. If you have any further questions or if there's anything we can assist you with, don't hesitate to reach out.

Thank you for choosing Gelato,
Bartosz
Gelato Support Team

2. marraskuu 2020

some pros and cons to this app
Pros - good pricing compared with other such as printify - Really Good Customer service - Good Mockups that are easy to use
Cons - You can only publish to Shopify or Etsy, no ebay or amazon integration - When creating new products, if you want to sell the product on both shopify and etsy you have to create the product twice, one for each store - If you create a new product in Gelato and decide you want someone else/yourself to fullfill the item you can easily select gelato to ignore orders of the product, however if you later decide you want to reconnect the product to gelato then you need to create the whole product again

Black Jack Tees
Yhdistynyt kuningaskunta
5 kuukautta sovelluksen käyttöä
Gelato vastasi 2. marraskuu 2020

Hi,

Thanks for taking the time to provide your feedback and for your interest in Gelato. We are glad you find our pricing competitive and you appreciate our Customer Support and mockups.

At the same time, we would like to thank you for the constructive feedback that will help us to improve and build a better product. In response to your points:
- We have just started with the integrations we offer and we decided to begin with Shopify and Etsy. At the same time, we are considering expanding to additional e-commerce platforms in the near future. We do offer several interim solutions for the time being: https://apisupport.gelato.com/hc/en-us/articles/360013721399-Can-you-integrate-with-e-commerce-stores-such-as-Shopify-Etsy-WooCommerce-Wix-etc-
- We are working on a functionality to allow you to reuse the same product on multiple stores  - stay tuned for more updates
- You can connect an ignored product without the need to create it from scratch. Find the product in Gelato > Stores > Your store, click on the "Ignored" tab, click on "Edit" next to the product you want to connect and then "Stop ignoring it", then click on "Connect to Gelato" and follow the process. If you are still unsure about how this works, we can connect over Zoom and I'll be happy to guide you. 

Once again, thanks for your feedback and for your review. Please let us know if there is anything else we can do to support you.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

13. kesäkuu 2022

So for so good. Still learning how it works. It integrates with shopify well
Still working out the shipping prices. Using FREE shipping right now.

Gift Print Barn
Kanada
5 kuukautta sovelluksen käyttöä
Gelato vastasi 14. kesäkuu 2022

Hi, thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey, especially around shipping prices. We've reached out directly to get this conversation started, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. Kind regards, Kyle

Muokattu 27. marraskuu 2023

I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND DID NOT SHIP THEM ALL TOGETHER. They waited 6 & 7 days between shipments. I received 2 boxes of 3 mugs today, (6 total), on Black Friday. I have no idea when I am getting the other 9. When I opened the boxes, Wow! The print quality is terrible. The colors are off and way to light. I did double-check the print quality using Gelato's 3D and regular mockups with customer service before I placed my order to make sure there was enough saturation to get a good print. The customer service assured me there was, and my mugs would print with the regular mockup quality, not the 3D which was terrible.. They did not. Not only that, but this partial order of 6 mugs contains SOME that are 11oz and SOME that are 15oz. THEY SENT TWO DIFFERENT SIZES!!! This order of 15, 11oz mugs are not uniform in size or quality of color print. Also, the packaging is terrible and not uniform. Some of the mugs are in brown boxes with bubble wrapped. Two of the mugs came squeezed into boxes that are too small and held together with packing tape. I gave them 1 star because their customer service responds quickly. However, Gelato seems to have no communication, control or oversight of their printing partner.
I installed this app and was also going to use this company for cell phone cases, but as an independent artist who works with bold colors, I cannot put my name onto anything from this company. They have no concern for the quality of the items they sell only the quantity.
This company has embarrassed me with a client and put me into a bind, because I cannot possibly display/sell mismatched colors/sizes of mugs, and I have missed my deadline. They have cost me countless hours of aggravation, phone calls, follow-ups, sales and now time as I have to redo all of my cell phone templates.
If you are a small business owner, independent artist like myself or startup, I would really think twice before relying on this company. We really get one chance to make a first impression and they have cost me dearly. I cannot recommend this app or this company.
UPDATE 11/27/2023
I finally received the rest of my order from Gelato. Not only was it a mismatch of mug sizes, the order was missing three items. RECAP: I ordered fifteen (15) 11oz mugs. From that order I was actually sent eight (8) 15oz mugs & three (3) 11oz mugs. Total of 12 mugs . MISSING 3 ITEMS. I don't carry 15oz mugs so this is an issue as is the poor print quality on all of the items I have received. It is quite apparent that Gelato takes your money and washes its hands of the final outcome. It would appear as if their printing partner never read or checked my order before shipment and just threw whatever they had available in these shipment boxes. Gelato did refund my money with very little fuss, which leads me to believe this kind of disfunction is normal for them. On a final note, while customer service is available, on three different occasions they did say they would "investigate" and get back to me. They never did.
I now need to reorder everything with less than 4 weeks before the holiday season. If you are an artisan, artist or small business owner who depends on your production partners to be reliable with quality merchandise, I CANNOT STRESS ENOUGH to go elsewhere. There are better companies out there. I usually use a different POD company and will be running back to them. Do your homework. Less expensive isn't always better. Sometimes it is just cheaper, but will cost you a bunch.

Deborah E Mixed Media
Yhdysvallat
4 kuukautta sovelluksen käyttöä
Gelato vastasi 25. marraskuu 2023

Hi Deborah,

We are truly sorry to hear about the experience you've had with your first order. This is definitely not the service we want to provide, and very far from the consistent performance we usually provide. Thank you for providing us with this feedback, and allowing us the chance to investigate, learn and improve.

We've reached out directly via email to gather further information and provide details on our next steps, and will ensure we follow up on these points until we reach a level you are delighted by.

Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing further.

Best regards,
Kyle
Customer Service Manager

22. helmikuu 2021

The business model is very promising but unfortunately the technical solution (including the Shopify integration) does not live up to the high expectations. Errors occur too often causing orders to fail or be charged incorrectly.
In addition to this they have severe problems with products (particularly frames) out-of-stock. There are no automatic notification neither when an item it out-of-stock or back in stock. This of course leads to bad customer experiences. Support is generally helpful but they are fixing problems that should never have occured. Once Gelato manages to finish the development of their platform they will be a powerful partner. Until then you should expect to monitor all orders manually and to spend time writing the support team.

Project Nord (JP)
Tanska
5 kuukautta sovelluksen käyttöä
Gelato vastasi 22. helmikuu 2021

Hi,

This feedback on stock management is well-received. Your feedback has been shared by many customers around the planet that, although they love that they finally have local production and fulfilment to 5 billion people in 30 countries, we need to fix this.

The good news is that we have spent the last months building the functionality - being released on March 12th - that will fix what you are looking for. You will also, with that release, be able to secure automatic email notifications when certain products are out of stock.

We have spent 14 years building the world’s largest global print-on-demand service. With the exponential growth we are now experiencing some of the things we need to fix are surfacing leading to powerful and valuable feedback from some of our customers and today we received it from you.

A big thank you and now all of us are looking forward to March 12th!

Best regards
Styrbjörn
Product manager

PS. Since we have been in contact before - please continue to feel free to reach out to me directly. We are here to listen to and support our customers.

22. heinäkuu 2022

i tried other print on demand companies as well but so far Gelato is the best. The quality of the prints and the materials much more better than the others. Also print on tote bags doesn't disappear after the first wash like i had in the other companies, it is still the same after washing many times. Order process is easy to manage, shipping is fast, the way the packages arrive is great, the customer service is amazingly helpful. i am so happy of working with gelato.

Almendra Design
Espanja
5 kuukautta sovelluksen käyttöä
Gelato vastasi 22. heinäkuu 2022

Hi, thanks for your review! We're glad to hear that you're delighted with our production and operations. Our team is here 24/7 to support your growth - don't hesitate to reach out should you need anything. Kind regards, Kyle

18. toukokuu 2022

Working with Gelato as our fulfillment partner has been an absolute pleasure. Their fully hands-off fulfilment has allowed our business to grow smoothly. I'm able to use my time for product development, marketing and planning, rather than fussing over fulfillment every day. Their localised production means we were able to seamlessly expand from Europe to the US without any heavy lifting on our end. The customer service is top notch (I haven't had to wait more than a minute to reach an agent). If you're looking for a print-on-demand partner, I have no hesitations in recommending Gelato. Bill Malin & Mizen
malinandmizen.com

Malin & Mizen
Irlanti
5 kuukautta sovelluksen käyttöä
Gelato vastasi 19. toukokuu 2022

Hi Bill Malin & Mizen, thanks for your review! It's great to see you're expanding your market across Europe and the US! We're here 24/7 to assist and support you as you grow and scale with us. Kind regards, Adeline

24. marraskuu 2020

Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature.
The shipping is unbelievably fast! some of my customers receive their order within two days!
I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.

InkTally
Yhdistynyt kuningaskunta
4 kuukautta sovelluksen käyttöä
Gelato vastasi 24. marraskuu 2020

Hi,

Thank you very much for taking the time to share this fantastic feedback!

This is what drives us to improve our solution and global network of print and logistics partners. We are extremely humbled by your appreciation - it means a lot to us.

Please do not hesitate to reach out to us if there is anything more we can do to support you and your business moving forward.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato