Arvostelut (942)
Tarkenna
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Luokituksen mukaan
easy and amazing to set up
Hello,
Fantastic to hear that! If you ever need assistance or have questions, don't hesitate to reach out. We're here to make your experience with Gelato as smooth as possible.
Thanks for choosing us,
Bartosz
Gelato Support Team
So easy to use, fantastic products, couldnt be happier
Hello,
Delighted to hear you're finding Gelato easy to use and enjoying our fantastic products! If there's anything specific you'd like to share or if you have suggestions, we're all ears.
Your happiness is our goal,
Bartosz
Gelato Support Team
I'm just one week into doing my first ever POD online biz using Gelato and Spotify, and so far everything is going smoothly, and any questions I've had there are plenty of FAQ articles and tutorials to help me. And better yet, if I can't find the answer I use the 24/7 Live Person Support Chat system that Gelato provides, which has been a major help each time I've used it. I'm creating my products and I'm gearing up to start marketing and selling them online. I have Positive Hopes and Expectations to have excellent success with my business, thanks to Gelato.
Hello,
That's fantastic to hear! We're thrilled you're having a smooth experience and finding our support helpful. Best of luck with your POD business, and if you ever have more questions or need assistance, feel free to reach out.
Here's to your success,
Bartosz
Gelato Support Team
I was working for 4 hours on a calendar, page crashed, all work was gone. Nothing was saved on this app, not even early stages development of this calendar, all my work for nothing. Does it mean that you need to work on everything and only during one session, then publish it on your store in order to view and edit it again??? Or maybe, i did not reach that point... any clarification about that? I did not dare creating any other product after this.
Hi,
Firstly, we are very sorry to hear that you have had this experience. I can understand how frustrating this must be.
Your feedback is valid and very insightful for us. Our development team is looking to see how we can implement features with our editor to improve this experience for you and all our customers. We have reached out to you by email and shared possibilities to upload PDF, or save the designs in the editor. We are awaiting your response. Know that you can reply to us via email or call anytime.
Thank you again for your feedback and we look forward to the opportunity to turn your experience into a positive one.
Regards,
Monika
Gelato Support
fantastico
Ciao,
Grazie mille per aver dedicato del tempo a lasciare la valutazione a 5 stelle! Il nostro team è disponibile 24 ore su 24, 7 giorni su 7, se hai bisogno di assistenza.
Cordiali saluti,
Michal
Gelato Support Team
Cool! I love the design options and automated pricing system for my shopify shop integration.
Hi,
Thank you for your glowing review! We're glad to hear that you're loving the design options and automated pricing system in our Shopify app. Providing intuitive tools to enhance your Shopify shop integration is our goal, and we're delighted to have met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out – we're here to support you. Thank you for choosing Gelato, and we look forward to being a part of your continued success.
Best regards,
Michal
Gelato Support Team
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello,
My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.
I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.
Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.
We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.
Thank you,
Bartosz
Gelato Support Team
asdafad
Hi,
Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Muy intuitivo para diseñar y luego gestionar los productos. Fántastico el sistema de recomendación de precios al consumidor.
Se me hizo un poquito complicado integrarlo con Shopify, pero todo va saliendo bien, a veces con tanta información nos mareamos un poco. Excelente página!
¡Gracias por tu reseña entusiasta! Nos alegra saber que encuentras Gelato intuitivo para diseñar y gestionar productos. También agradecemos tu comprensión con la integración en Shopify; sabemos que puede ser un proceso con tantas opciones disponibles. Si alguna vez necesitas ayuda adicional o tienes preguntas, nuestro equipo de soporte está aquí para ayudarte. ¡Gracias por elegir Gelato y esperamos que tengas mucho éxito con tu tienda!
Had this app for about 5 mins. Contacted chat to ask a very very simple question of which i was told they can not disclose this information. My question was Where is Australia are you located or what city are you shipping from? Pretty straight forward question! I wouldn't trust 'Gelato' as they seem very secretive and not helpful at all. Would hate to know if you were trying to track an order or something alike, the probably wouldn't 'disclose' the information. I'll take my business elsewhere and better yet keep on printing myself.
Hi,
To begin, I apologize for the unhelpful answer you received when you asked about the print locations. In the day since this occurred, we have worked with our team member to be able to provide a clearer response to this in the future, and I sent you the pertinent location via email. Every customer who orders is able to track their order from the start location to the final destination.
I reached out to you yesterday as we wanted to work to deliver your customer's package free of charge by the holiday, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I'll be happy to answer any questions you have.
Best wishes,
Alyssa Rivera
Customer Success Director