Arvostelut (1 089)
Tarkenna
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Luokituksen mukaan
I love this app. and customer service is the best! Very responsive and helpful!The products are quality.
Hi,
Thank you for your kind words! We’re humbled to be able to support your business with our global network of print and logistics partners.
I will be sure to pass your feedback to our customer service team - they will be thrilled to hear it.
Should you have any additional feedback, please feel free to reach out to us again. Thank you for choosing Gelato to support your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.
Thank you for your review and thank you again for the feedback you gave us. It helped make Gelato better, and I truly appreciate the collaborative phone call and communications we've had. Our customers' input is such a critical part of building our platform and service.
While this experience was understandably frustrating, we expect that the actions that we have taken will correct the core issues that caused them.
I look forward to working together and helping you grow your business. Our team is here for you 24/7, so please reach out if you ever should need us!
Best wishes,
Alyssa Rivera
Customer Service Director
Gelato
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Hi,
First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team.
It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers.
Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments.
It is customers like you that allow us to improve and become a better partner for our customers.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
rapide, réactif, produits de qualité
Bonjour,
Nous vous remercions pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous trouvez notre service rapide, réactif et que vous êtes satisfait de la qualité de nos produits. Nous mettons un point d'honneur à fournir une expérience fluide et des produits de qualité supérieure à nos clients. Si vous avez des questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous apprécions votre soutien.
Cordialement,
Michal
Gelato Support Team
good
Hello,
We're thrilled to hear that you love Gelato! If you ever have more feedback or need assistance, feel free to reach out.
Thanks for choosing Gelato,
Bart
Gelato Support Team
They are using deceptive marketing tactics. I built an entire site around their claim that their totes are delivered in 3 days. After building everything out I placed and order myself and the delivery date was over 2 weeks out because rather than use a US print house (I live in CA) they printed it over sees somewhere. Would not recommend them. They are not transparent and lie.
Hi,
Firstly, we are very sorry that you’ve experienced this situation - it is very far from the standard that we are aiming for in local production, and not the norm. We would also like to thank you for the feedback as it helps us grow and improve. We have now shared a detailed account of why this occurred, and are conducting an investigation to ensure we can minimise the chance of this ever happening again, which we will keep you updated on.
Should you have any questions or wish to discuss further please don't hesitate to give us a call or pop us a message - we would love the chance to discuss this with you to ensure you are fully satisfied with the solution. Once again, we really appreciate you taking the time to provide us with your feedback here.
Best regards,
Kyle
Customer Service Manager
really easy
Hello Tina,
Thank you for sharing your feedback! We're glad to hear you find Gelato easy to use. Should you have any questions or need assistance in the future, please don't hesitate to reach out.
We're here to help,
Bart
Gelato Support Team
I have been using Gelato for almost a month now and I couldn't be happier. I'm selling wall art, mainly canvases for now and the customers are loving the product. Having different distribution centers around the world helps with delivery time and costs as well. I'm looking to expand with more products from Gelato and I'll be automating my orders as much as possible using the app's full potential which has been great and easy to use so far!
Hi, thank you for your review! We're honored that you've chosen to partner your wall art business with us and are enjoying our integration. Our team is here to help you 24/7, you can count on us for support! Kind regards, Adeline
The integration with Shopify works impeccably. Things that I would change:
- If you published a product with shipping included, you cannot change the option later
- for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
Excelente calidad de impresión, muy buen papel. Pésimo servicio de encomienda. El sobre fue metido a la fuerza en el buzón, lo que terminó por arruinar todas las impresiones.
Hola,
Gracias por la encantadora llamada anterior y por compartir todos los comentarios sobre su experiencia; realmente lo apreciamos ya que nos brinda la oportunidad de aprender y mejorar.
Una vez más, me gustaría disculparme por la entrega original y esperamos brindarles una experiencia que cumpla con nuestras expectativas habituales y avancemos. Si necesita algo mientras tanto, no dude en hacérnoslo saber.
Atentamente,
Kyle
Jefe de servicio al cliente