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Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.
Hello,
Thank you for sharing your feedback with us.
We are glad to hear that you are finding the integration seamless and that the app is working well for you overall. Regarding the mockup alignment, we appreciate you bringing this up. It is possible that the natural fold or "lay" of the garment in our photography affects the perceived centering, but we are always looking for ways to improve our visual tools.
Your input helps us refine these features for a better user experience.
If there's anything we can do to earn a 5-star review from you, please reach out to us at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
This is a very good print on demand service its very high quality customers can live in peace once their wall art arrives because its high quality and beautiful I ordered a couple of pieces to see if I thought my customers would be happy and found myself happy!
Hello,
Thank you for the wonderful 5-star review and for taking the time to test our products yourself. We’re delighted to hear that you were happy with the quality and that the wall art met your expectations.
It’s great to know you feel confident your customers can enjoy their orders with peace of mind once they arrive. Your trust in our quality truly means a lot to us.
Thank you for choosing Gelato. We look forward to continuing to support your business.
Kind regards,
Michal
Gelato Support Team
I was so enthusiastic when I found you concept. I build up the products with many bright colors (which is the concept of my vision). Only to find out in all the many test orders I have placed that the colors that are marked available for the customer were not available. So I place the order, pay and minutes later I get the mail that these products are not available. This is frustrating for me. BUT I imagine how frustrating it can be for a costomer. He/she chooses carefully products they like and then they can´t receive the order. They will never set foot again there.
The only thing that works perfectly are water bottles. They are delivered within 2 days, that´s why I give you 2 stars.
I WOULD HAVE DREAMT SO MUCH TO GIVE YOU A 5 STAR REVIEW.....
honestly... I had SO MUCH HOPE in your concept
Hello,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear how disappointing this has been, especially after the excitement you had around building your product vision with Gelato. We understand how frustrating it is when products appear available but cannot be fulfilled after an order is placed, and we know the impact this can have on your customers’ trust. Improving stock visibility and availability accuracy is an area we’re actively working on. We’re glad to hear that your experience with our water bottles has been positive, and we truly appreciate you highlighting that. Your feedback is invaluable in helping us improve our platform. We have reached out to you directly via email to assist further and discuss this in more detail.
Best regards,
Michal
Gelato Support Team
facile a utiliser et la connexion avec les autres sites de vente est plus facile et rapide, voir fiable que les autres compétiteurs. moins de choix pour certain type de produit mais ceux que j'ai besoin semble répondre à mon besoin. Je n'ai pas encore passé de commande, sous peu ;)
Bonjour,
Merci beaucoup pour votre évaluation positive. Nous apprécions sincèrement le temps que vous avez pris pour soutenir Gelato et sommes heureux de savoir que vous êtes satisfait(e) de notre service.
Cordialement,
Kamil
Gelato Support Team
CUSTOMER SUPPORT IS GOOD, IF THERE ARE ANY PRODUCTS THAT IS OUT OF STOCK SHOULD FIX THAT, BECAUSE I'LL HAVE MY CUSTOMERS WONDERING WHERE THE ITEMS ARE, THEN OUT OF NOWHERE YOU GUYS SAY, OH THAT'S OUT OF STOCK, WHEN IT SHOULD'VE BEEN MITIGATED EARLIER.
THE SERVICE IS GOOD THOUGH. NOT GOING TO DOWNGRADE THE COMPANY FOR SOMETHING SO LITTLE.
Hello,
Thank you so much for leaving us a positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato.
We're constantly working to improve the stock tracking service - it's a cross-functional feature so it is taking time to polish, but we appreciate your patience as we continue working on it.
Let us know if you have any further questions.
Best regards,
Andrzej
Gelato Support Team
constant payment issues when i have a positive balance and auto replenish set up.
Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there,
Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues.
I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet.
We have also contacted you internally with more details.
Best regards,
Andrzej
Gelato Support Team
Just started my business and already sold five shirts the quality choices are great so many options and they responded to me pretty reasonably timing. Quality of the print was amazing. I love the name, gelato So far everything is Okie dokie Very new business not really advertising yet but it will be fun To see it grow and offer more products through this Company
Hi there,
Thank you so much for your wonderful review and for choosing Gelato as you start your new business. It’s great to hear that your first sales went smoothly, that you’re happy with the print quality and product options, and that our support team has been responding in a timely manner. We’re excited to be part of your journey and can’t wait to see how your store grows.
If there’s anything you ever need, we’re here to help every step of the way.
Kind regards,
Michal
Gelato Support Team
So far my experience has been great. I would recommend, easier than most other POD apps.
The only thing I recommend is making the DPI warning clearer during upload and allowing different DPI options for various print sizes when adding products to stores.
For example, when I was uploading an A4 file, it initially said 150 DPI was required. After updating the file, it changed to 300 DPI, then went back and forth between giving incorrect advice, which was confusing.
It would also be great if the mockups could be improved. They are quite small and do not realistically show what the final product looks like.
Hi,
Thank you so much for your positive rating! We’re glad to know you had a great experience with Gelato and appreciate you taking the time to leave us a review. Thank you for your suggestions, they are much appreciated and help us to improve.
Kind Regards,
Michal
Gelato Support Team
The print quality is very low. Some products have smudged ink, and it's clear they will wear out after just a few washes. It took a long time to arrive, and I imagined that for the price, the product would be much higher quality. I can't offer this level of quality to my customers. High cost, slow delivery, and poor quality.
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, particularly regarding print quality, durability, and delivery times. This is certainly not the standard we aim to deliver, and we understand why this would be disappointing when offering products to your own customers.
While production quality and delivery timelines can vary depending on the product and fulfillment location, we take concerns about print quality very seriously and continuously work with our partners to improve consistency and outcomes.
If you’re open to it, our team would appreciate the opportunity to review this feedback in more detail. You can reach us directly at apifeedback@gelato.com
.
Thank you again for taking the time to leave a review.
Kind regards,
Michal
Gelato Support Team
Almost 2-3 years with Gelato and I'm really disappointed with the new prices. No way you can make a margin with this prices. Especially the framed posters
Hi there,
Thank you for sharing your feedback with us, we really appreciate it. I'm sorry to hear about the impact our recent price changes had on your business.
I would kindly recommend checking out our new Gelato+ deal as the product discounts we offer, along with other features, can be really beneficial.
If you have further questions please contact us at apifeedback@gelato.com - we would love to improve your experience to 5-stars.
Best regards,
Andrzej
Gelato Support Team