Gelato: Print on Demand , 587 recensioni

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
    501
  • Il 7% delle recensioni ha 4 stelle
    39
  • Il 2% delle recensioni ha 3 stelle
    10
  • Il 2% delle recensioni ha 2 stelle
    11
  • Il 4% delle recensioni ha 1 stelle
    26
15 novembre 2020

Usually support responds in a timely manner and sometimes you have to remind them. I got a hold of support 12 days ago with an inquiry and I still have not received a response to my question. I checked in with them 5 days ago and I was told that the matter had been escalated to their technical team. I have not heard back from them since. Seriously considering not using them anymore.

CB Creative Images
Canada
Gelato ha risposto 16 novembre 2020

Hi,

Thanks for your feedback and sorry to hear about your disappointment.

I can see that we actually did provide a reply to your specific case on November 11th. Could you please double-check that you actually haven't received it?

The issue you experienced has been resolved by our technical support team. Please let us know if there is anything else we can do to support you at this time.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato

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