Recensioni (705)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 87% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
12 maggio 2024

WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.

The GROOMI
Australia
21 giorni di utilizzo dell’app
Gelato ha risposto 15 maggio 2024

Hi there,

We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.

Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.

Thank you again for this feedback, as it provides us the opportunity to grow and improve.

Best regards,
Kyle
Head of Customer Service

10 aprile 2024

it will help me grow my brand

Evanston Magazine Men's Apparel
Stati Uniti
Circa 2 anni di utilizzo dell’app
Gelato ha risposto 12 aprile 2024

Hi,

Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

4 aprile 2024

Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.

WHOLE LOTTA ROCK
Irlanda
Circa 2 anni di utilizzo dell’app
Gelato ha risposto 6 aprile 2024

Hi,

Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

15 marzo 2024

I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.

ARTONOMY.
Regno Unito
Circa 2 mesi di utilizzo dell’app
Gelato ha risposto 16 marzo 2024

Hi,
Thank you for taking the time to share your feedback with us.

I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.

Best regards,

Michal
Gelato Support Team

14 giugno 2024

Easy to use with Shopify and easy to set up products.

Peaceful Pastels
Stati Uniti
26 giorni di utilizzo dell’app
Gelato ha risposto 15 giugno 2024

Hi,

Thank you for your positive review. We're pleased to hear that you find our app easy to use with Shopify and that setting up products has been straightforward. If you have any questions or need further assistance, please feel free to reach out.

Best regards,

Michal
Gelato Support Team

19 aprile 2024

So far so good I like how it's all put together and easy to work with

My Store
Stati Uniti
9 giorni di utilizzo dell’app
Gelato ha risposto 21 aprile 2024

Hello,

We're delighted to hear that you're finding Gelato easy to work with! Our goal is to provide a seamless experience for our users, and it's great to know that you're enjoying the platform. If you have any questions or need assistance as you continue using Gelato, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team

10 maggio 2024

I am loving the simplicity of this app so far. I am in the middle of bringing all my designs to the Gelato platform and do a relaunch, and I am really enjoying working with it. Lets go Lets go :) :)

Curiosity Shirts
Stati Uniti
4 giorni di utilizzo dell’app
Gelato ha risposto 11 maggio 2024

Hi there,

Thank you for sharing your feedback! It's great to hear that you find our platform user-friendly and simple to use - we're glad to be able to support your business.
If you ever have any questions, please don't hesitate to reach out, we're available 24/7 to help you make the most of your experience.

Kind regards,
Kyle

19 marzo 2024

Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.

Chidster
Stati Uniti
12 mesi di utilizzo dell’app
Gelato ha risposto 22 marzo 2024

Hi,

We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.

Best regards,

Michal
Gelato Support Team

Data modifica: 18 aprile 2024

Overall, I’m satisfied with Gelato and would recommend it to fellow creators looking for a reliable print-on-demand service.

Elites Ware
Filippine
Circa 2 mesi di utilizzo dell’app
Gelato ha risposto 18 aprile 2024

Hello,

Thank you for your enthusiastic feedback! We're thrilled to hear that you find Gelato's platform helpful for expanding your online business globally. We're here to support you as you continue to grow and reach new customers worldwide.

Best regards,
Bart
Gelato Support Team

1 aprile 2024

So far things have gone well. Easy to use and production is fast.

Dapper Products
Stati Uniti
2 mesi di utilizzo dell’app
Gelato ha risposto 3 aprile 2024

Hello,

Thanks for sharing your experience! We're delighted to hear that Gelato has been easy to use for you and that you appreciate the swift production. If there's anything we can do to enhance your experience further, please don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team