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Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.
Hi,
Thank you for the very energizing feedback! It will help us build an even better product to support your business globally.
If there is anything else we can do to support you please do not hesitate to reach out directly.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
Avoid them if you can.
+ Decent quality products.
- If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying.
- Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered.
- Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there,
We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve.
We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further.
Best regards,
Kyle
Customer Service Manager
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi,
We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.
The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Sophie Bell
Customer Success Manager
Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!
Hi,
I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along.
We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business.
Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Having major issues with product availability and how to track availability.
I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again.
Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued.
Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi,
We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially.
I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience.
Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to apifeedback@gelato.com.
Best regards,
Kyle
Customer Service Manager
A decent design process, native customer-side personalisation capabilities, transparent fulfilment communication. Integration with Adobe CC, plus having an inbuilt brand suite and image library would be a bonus
Hi, thank you for your review and feedback on how to make the customer experience better. You might be happy to know that we currently offer Shutterstock images and other graphics for our Gelato+ customers. Do feel free to reach out for support or to further elaborate on your suggestions, we would love to hear them and pass your feedback on to our team. We're here 24/7! Kind regards, Adeline
I don't write many reviews but I wanted to tell this store it's great! I ordered samples from here and they are very well package with fast delivery, the print colours is amazing, I was so pleased and the quality of the products it's much better than in other POD platforms, well done!
Hi,
Thank you for this great feedback.
We are energized to read your thoughts and user experience with Gelato. Look forward to supporting your business in the future.
If you would like to get some additional support for example with product expansions into new categories please let me know. We are here to support and listen.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
After months of use Gelato's app software doesn't work and the customer service has no answers, always. Every facet of Ecommerce has failed with Gelato from start to finish, payment, print quality, inventory accuracy and logistics. Over 10 customer complaints for print quality. They refuse to do reprints forcing you to refund orders. Their frames are not synced with inventory across Europe. Unprofessional, unorganized and unreliable. Its torturous interference partnering with Gelato.
Thanks for your review! We are soon launching new features to make the integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.
Actually I wanted to wait a few weeks before I write a review. But I've had Gelato for a week now and I've probably contacted the chat support 10 times already because I misunderstood or misinterpreted one or the other thing. The Gelato team has ALWAYS been FRIENDLY, FAST and DIRECT in helping me. I never had a wait longer than 5 minutes and my questions or problems were answered/solved in less than 5 minutes.
Hi and thanks for your review. Our support team is always here to help you in any way we can, you can count on us 24/7 during your journey to grow your business! Kind regards, Adeline