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In base alla valutazione
I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.
Hi, thanks for your review! We're glad to hear you enjoy using Gelato. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).
My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.
Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there,
Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.
At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.
We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.
Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.
Thank you for choosing Gelato!
Kind Regards,
Kyle
I use this to preview my shop and also make minor purchases to check the system is functioning correctly -
Thanks for your review! Please reach out if you need any help. We're here 24/7 to support. Kind regards, Adeline
it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo
Hi,
Thank you for your review.
We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)
Should you have any questions we are always happy to help!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.
Hello,
Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
I m gonna give them 5, they are really good, honestly, the service is great even the delivery service is great fast and reliable, my store with their product mockups is awesome, truley as my first pod service they are great,
Hello,
Thank you for taking the time to leave us a review and for your kind words about our service.
We are glad to hear that you had a positive experience and that you are satisfied with the service you received. It is wonderful to hear that you found our delivery service fast and reliable and that you are happy with the product mockups you received.
We are glad that you consider us a great POD service and that we were able to meet your expectations.
Thank you for choosing Gelato as your POD service.
We hope to have the opportunity to assist you again in the future.
Best regards,
Bartosz
I ordered ten t-shirts for quality testing before selling (Gildan 64000).
Both the quality of the t-shirt AND the print are unbelievably good. The black t-shirt has a very dark shade, and the white print on top is a very bright white. Perfect contrast.
Hi, thank you for your review. We're delighted to hear you are pleased by the quality of the apparel products received in your test order! Do feel free to reach out whenever you need our support, we're here for you 24/7. Kind regards, Adeline
Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3
Hello,
Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.
Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team
Great support from the team - very competitive pricing and the shipping time is also very fast as they reduce the carbon footprint. I haven't had any issues so far but hoping to see more product availability / full stock. Highly recommend trying them out!
Hi,
Thank you for your review.
We are very happy that you and your customers are enjoying the business and environmental benefits of local production and fast shipping!
We have a great roadmap of new products and features rolling out in the coming months to help grow your business even more, so you should be seeing some great new options very soon. We’re excited to hear what you think of them as they launch.
Should you have any questions we are always happy to help.
Best,
Alyssa Rivera
Customer Success
These guys are amazing, i mentioned to them that they need a mock-up generator, and they had it built within a few weeks - what differentiates them from the competition is their ability to work with you directly and truly understand your needs to help you thrive
***UPDATE***
Hi,
Once again I would like to thank you for taking the time to share your honest review with us and push us to develop this improvement.
I just wanted to let you know that we have released the mockup generator for Shopify products! Now you can create beautiful mockups using the different scenes that we made available. You can read more about this new feature here: https://apisupport.gelato.com/hc/en-us/articles/360016128380-How-can-I-add-mockups-to-my-products-in-Shopify-
Should you have any questions please do not hesitate to reach out.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
***************
Hi,
Thank you for taking the time to write a review for our Shopify app and provide feedback - we really appreciate it!
Based on your feedback, we have improved the product catalogue with additional product images and information. This is already live today. Please have a look.
In addition, our team is currently working on adding a mockup generator and a product preview before adding it to your Shopify store. These improvements will be live in the next few days. We will let you know as soon as they are released so you can try them and hopefully give us feedback.
Once again thanks for helping us improve our app. Should you have any additional comments please drop me a note at achille.mileto@gelato.com
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API