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Easy to user, UX is great! Thanks :)
Hello,
Thank you for your great feedback! We’re pleased to hear you’re enjoying the user experience. If there’s anything we can assist you with, just let us know.
Best regards,
Andrzej
Gelato Support Team
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there,
We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.
We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.
Kind regards,
Bart
Gelato Support Team
3D viewer is good for designing products.
'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there,
Thank you for sharing your feedback.
We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.
We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello,
Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality.
Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team
i LOVE how easy this experience has been
Hello,
Thank you for the great review! We're happy to hear that the experience has been smooth for you. If there’s ever anything else we can help with, feel free to reach out.
Best regards,
Andrzej
Gelato Support Team
This is a nice easy app to work with !
Hello,
Thank you for sharing your thoughts! We're pleased to know that you find the app user-friendly. If there's anything else we can do to enhance your experience, don't hesitate to let us know.
Best regards,
Bart
Gelato Support Team
The platform is and user friendly, great features too.
Hello,
Thank you for your feedback! We're glad to hear that you find our platform user-friendly and appreciate the features we offer. If you have any questions or need assistance, just let us know.
Best regards,
Bart
Gelato Support Team
Great company and the app is very easy and straightforward
Hi there,
Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Easy to use on your desktop
Hello,
Thank you for sharing your experience! We're glad to hear that you find Gelato easy to use on your desktop. If you have any questions or need support, we're here to assist.
Best regards,
Michal
Gelato Support Team
I wish the compan offered more options ESPECIALLY PANTS
Hello,
Thank you for your feedback! We're glad you're enjoying our services and we appreciate your suggestion for more options, especially pants. Expanding our product range is something we're always considering, and your input helps guide our decisions. If you have any other suggestions or needs, we're here to listen.
If you have any further issues or suggestions, please don't hesitate to contact us directly at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team