レビュー (1,064)
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評価順
Love the design Ideas
Hi,
Thank you for your feedback! We’re glad to hear that you love the design idea. If you have any further questions or need assistance as you explore more designs, feel free to reach out.
Best regards,
Michal
Gelato Support Team
vary easy to add product
Hi there,
Thank you for the positive review! It’s great to know you’re finding the product setup straightforward. If you ever need any support, don’t hesitate to reach out.
Best regards,
Bart
Gelato Support Team
Giving this App a one-star rating.
Why?
The app appeared in my Shopify Embed Apps.
When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared.
I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech.
2 weeks later no contact from any support so I wrote another email to support. Nothing.
Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15.
Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain.
Support rating -5.
Hello,
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it.
Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention.
Kind regards,
Bart
Gelato Support Team
perfect
Hello,
We appreciate the great 5-star rating! We're here to help, so don’t hesitate to contact us if you need anything.
Best regards,
Bart
Gelato Support Team
so eine super Abwicklung und Produkte.
Hallo,
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie sowohl mit der Transaktion als auch mit den Produkten positive Erfahrungen gemacht haben. Wenn Sie weitere Hilfe benötigen, lassen Sie es uns einfach wissen.
Viele Grüße,
Bart
Gelato-Supportteam
The app needs to be as good as the website
Hi there,
Thank you for taking the time to share your feedback! We’ve reached out to learn more about your experience and how we can make things better. If there’s anything else we can assist with, feel free to reach out to us via apifeedback@gelato.com
Best regards,
Bart
Gelato Support Team
Amazing
Hello,
Thank you for the great feedback! We’re delighted to hear you’re so pleased. If there’s anything else you need, just let us know!
Kind regards,
Bart
Gelato Support Team
so happy with Gelato , I do wish they would print on blankets as I have great ideas with that easy to use
Hi,
Thank you for your kind words and for sharing your interest in expanding our product range to include blankets. We're glad to hear that you find Gelato easy to use and that you're satisfied with our services. While we currently offer a variety of apparel products for printing, we are always looking to grow our offerings. Your suggestion for printing on blankets is appreciated and has been noted for consideration by our product expansion team. We understand the importance of having a diverse range of products to fulfill creative ideas like yours.
Kind regards,
Michal
Gelato Support Team
Cool
Hello,
We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out.
Kind regards,
Michal
Gelato Support Team
great quality outstanding customer support.
Hello,
Thank you for your feedback! We're glad to hear that you’re satisfied with the quality of our products and the support you received. If you need any further assistance or have any more questions, feel free to reach out.
We're always here to help,
Bart
Gelato Support Team