レビュー (1,189)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年7月28日

Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.

Flashback Shop
イギリス
アプリの使用期間:1年以上
Gelatoが返信しました 2024年7月30日

Hi there,

We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.

We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.

Kind regards,
Bart
Gelato Support Team

2024年9月23日

The app needs to be as good as the website

New Silesia Designs
アメリカ合衆国
アプリの使用期間:4ヶ月
Gelatoが返信しました 2024年9月25日

Hi there,

Thank you for taking the time to share your feedback! We’ve reached out to learn more about your experience and how we can make things better. If there’s anything else we can assist with, feel free to reach out to us via apifeedback@gelato.com

Best regards,
Bart
Gelato Support Team

2024年3月8日

I love the fact that I can see how much the product would cost in different countries, and that the app automatically selects the most suitable fulfilment centre.

We Curate Gifts
カナダ
アプリの使用期間:9ヶ月
Gelatoが返信しました 2024年3月10日

Hi,

Thank you for sharing your feedback with us! Providing a seamless and efficient experience for our users is a top priority. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations.

Best regards,
Michal
Gelato Support Team

2024年8月19日

Just signed up and so far so good! I think ill be switching POD partners to Gelato!

Fir & Finch
カナダ
アプリの使用期間:2ヶ月
Gelatoが返信しました 2024年8月21日

Hello,

Thank you for your review and for choosing to give Gelato a try! We're pleased to hear that your experience has been positive so far. If you decide to make the switch, we'll be here to support you every step of the way. Should you have any questions or need assistance, feel free to reach out to us.

Best regards,

Michal
Gelato Support Team

編集日:2024年4月9日

So far it has been a well designed experience and we appreciate all the features and capabilities.

We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.

Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out

Loving it so far !

Hidden Layers
アメリカ合衆国
アプリの使用期間:約2ヶ月
Gelatoが返信しました 2024年4月9日

Hi,

Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

2024年8月19日

Gelato has been very user friendly and has a few built in tools to make things even easier.

The Salty Sailor T-Shirt Company
アメリカ合衆国
アプリの使用期間:3日
Gelatoが返信しました 2024年8月21日

Hi,

Thank you for your kind review! We're happy to hear that you find Gelato user-friendly and that our built-in tools have made things easier for you. Your feedback is greatly appreciated, and we're here to keep supporting your success.

Best regards,

Michal
Gelato Support Team

2024年9月30日

Great company and the app is very easy and straightforward

Atelier Ars Mundi
イギリス
アプリの使用期間:約1ヶ月
Gelatoが返信しました 2024年10月2日

Hi there,

Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out!

Best regards,
Bart
Gelato Support Team

2024年10月6日

Easy to use

My Store
アメリカ合衆国
アプリの使用期間:約1ヶ月
Gelatoが返信しました 2024年10月8日

Hello,

Thank you for the 5-star review! We're glad you find the platform easy to use. If you ever need assistance, feel free to reach out!

Best regards,
Bart
Gelato Support Team

2024年11月14日

Facile d'utilisation et très agréable à utiliser

Clothed by Jesus Love
フランス
アプリの使用期間:約2ヶ月
Gelatoが返信しました 2024年11月16日

Bonjour,

Merci pour votre retour positif ! Nous sommes ravis d'apprendre que vous appréciez l'expérience. N'hésitez pas à nous contacter si vous avez besoin de plus d'informations.

Cordialement,
Bart
Gelato Support Team

2024年4月26日

The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!

Icelandic Name Creations
ポルトガル
アプリの使用期間:4ヶ月
Gelatoが返信しました 2024年4月28日

Hi,

Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way!

Best regards,

Michal
Gelato Support Team