レビュー (1,189)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年12月27日

Tested out this platform and canceled. They keep taking money from my credit card, once gone to their website and chat live they claim my account was deleted...STILL GETTING CHARGED!

Avoid signing up to test this.

CryptoTees Stores
カナダ
Gelatoが返信しました 2024年12月28日

Hi,

Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We have reviewed your case and found that the paid subscription began after the 30- ...

2024年11月21日

sto ancora aspettando la consegna del prodotto

MB
イタリア
アプリの使用期間:3ヶ月
Gelatoが返信しました 2024年11月22日

Ciao,

Grazie per il tuo feedback e ci dispiace molto per il ritardo nella consegna del tuo prodotto. La tua esperienza è estremamente importante per noi, e vogliamo ...

2024年3月7日

I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when ...

Our Scottish Heritage
イギリス
アプリの使用期間:6ヶ月
Gelatoが返信しました 2024年3月9日

Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.

We have thoroughly reviewed the design and ...

2024年6月28日

Giving this App a one-star rating.

Why?

The app appeared in my Shopify Embed Apps.

When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared.

I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech.

2 weeks later no contact ...

Custom Personal Gift Co
イギリス
アプリの使用期間:約1ヶ月
Gelatoが返信しました 2024年6月30日

Hello,

Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support ...

2024年3月19日

Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.

Chidster
アメリカ合衆国
アプリの使用期間:12ヶ月
Gelatoが返信しました 2024年3月22日

Hi,

We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any ...

2024年5月12日

WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. ...

The GROOMI
オーストラリア
アプリの使用期間:21日
Gelatoが返信しました 2024年5月15日

Hi there,

We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.

Our ...

2024年7月2日

Could not order a sample because it said
Delivery for submitted combination of products isn't possible to chosen destination to a Florida address. Product said it can be shipped to USA.

Bean & Beet
アメリカ合衆国
アプリの使用期間:26日
Gelatoが返信しました 2024年7月4日

Hello,

Thank you for your feedback. We apologize for the inconvenience you experienced when trying to order a sample. The product you selected is temporarily out of stock, ...

2024年4月22日

Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.

Goodsmith
ドイツ
アプリの使用期間:2年弱
Gelatoが返信しました 2024年4月24日

Hallo,

Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits ...

2024年4月5日

I removed the app a year ago and just realized you were charging me for an entire year $14.99/mo. I checked the account and it showed I didn't have a subscription because I canceled it a year ago. SO SHADY.

Art Emerge Gallery
アメリカ合衆国
アプリの使用期間:約1年
Gelatoが返信しました 2024年4月7日

Hi there,

We're sorry to hear you've had an unexpected experience with us.

We've reached out to clarify the account the subscription was under, and have provided you with a ...

2024年5月27日

**ACHTUNG ACHTUNG!!!**

Gelato hat gravierende Probleme beim Tracking und blockiert den AddToCart-Event in unseren Shops. Seit sieben Tagen haben wir plötzlich fast kein Tracking mehr vom AddToCart-Event. Nach vielen Kontakten mit Shopify und unseren Entwicklern wurde das Problem identifiziert: Gelato blockiert einfach unseren AddToCart-Event. Unglaublich!

Wir haben völlig falsche Daten erhalten, ...

AnatomyLife Shop
ドイツ
アプリの使用期間:1年以上
Gelatoが返信しました 2024年5月28日

Guten Tag!

Es tut uns sehr leid zu hören, dass Sie solche Probleme mit dem Tracking hatten. Wir verstehen, wie wichtig das Tracking für Ihr Geschäft und Ihre Werbekampagnen ...