オンデマンド印刷 , 587件のレビュー

Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.

Hello,

We appreciate your feedback. Language consistency is important, and we apologize for any inconvenience caused by the language change based on the Windows system. Our team is continuously working on improving the user experience, and we'll certainly consider this input for future updates. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.

Thank you for bringing this to our attention, and we're here to assist you with any other concerns you may have,
Bartosz
Gelato Support Team

Hello,

Thank you for sharing your feedback about the publishing speed. We're constantly working to improve our platform, and your input is valuable. If you have any specific suggestions or encounter further issues, please don't hesitate to reach out to our support team.

We appreciate your patience and understanding as we continue to enhance the Gelato experience,
Bartosz
Gelato Support Team

Hello,

Thank you for your detailed feedback. We appreciate your perspective on the interface and understand the importance of engaging and fun mockups. We're always working to enhance our platform, and your input is invaluable. We'll ensure your feedback is shared with our development team for consideration. If you have any specific ideas or features you'd like to see, feel free to reach out.

We're here to make your experience with Gelato as enjoyable as possible,
Bartosz
Gelato Support Team

Hello,

Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.

Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.

If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!

Best regards,
Bartosz
Gelato Support Team

Hi,

Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.

I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.

Regards,
Pradeep
SVP Customer Success

Hi,

Thank you so much for trying out our service and for taking the time to provide your feedback.

We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.

It would be great to know more about the framed print you received and what exactly was not up to your expectations.

Looking forward to supporting your business in the future!

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato API

Hi, thanks for your review.

We're glad to hear you were able to set up your store quickly.

I have just reached out to you over e-mail, so we can address the issue described above.

I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.

Thank you,
Bartosz
Escalations Specialist

Hi there,

Thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey.

We've reached out directly to continue this conversation, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. You can also provide us with feedback anytime, especially around the syncing, to apifeedback@gelato.com

Kind regards,
Kyle
Customer Service Manager

Hi

First of all, this is of course not how any customer should experience Gelato.

The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback.

Additional charges applied for your order are now refunded.

We have also reached out to you separately to assist further to turn around your experience.

Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation.

Regards,
Pradeep
Head of Customer Success