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Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team
VERY GOOD CONNECTION WITH SHOPIFY, MAKE IMPORT PRODUCT VERY SLEEK AND EASY
Hello,
We’re happy to hear the integration with Shopify is working well for you! We strive to make the process as seamless as possible. If you need assistance in the future, we’re here to help.
Best regards,
Bart
Gelato Support Team
i have now made profit thanks to this app
Hi there,
That’s fantastic to hear! We’re thrilled that Gelato has contributed to your success. If there’s anything we can do to support your continued growth, let us know!
Kind regards,
Bart
Gelato Support Team
The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!
Hi,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.
We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.
Thank you again for your kind words and for choosing Gelato.
Kind regards,
Michal
Gelato Support Team
Gelato is easy to use, very user friendly, and it is easy to find useful information and calculate everything to add items to my store
Hi there,
Thank you for your kind words! We're so glad to hear you're enjoying how user-friendly Gelato is and that it's making it easier to manage your store. If there's anything we can do to make your experience even better, let us know!
Kind regards,
Bart
Gelato Support Team
The integration is amazing. The only thing I don't like is the limited products.
Hi there,
Thank you for your review! It’s great to hear you’re happy with the integration. We’d love to know which products you’d like to see added—feel free to share your suggestions at apifeedback@gelato.com. We’re always looking to improve and expand our offerings!
Kind regards,
Bart
Gelato Support Team
This app makes the entire process SO much easier for beginner storefronts and even advanced ones.
Hello,
Thank you for your kind review! We’re always working to make ecommerce management straightforward and accessible for all.
If you ever need assistance or have feedback, don’t hesitate to reach out.
Andrzej
Gelato Support Team
When I needed help figuring how to publish our first product, the 24 hour support got it done for me right away!
Hello,
Thank you so much for your kind words and 5-star rating! We're glad to hear that our 24/7 support team was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we're committed to providing exceptional service. We look forward to continuing to support your business growth.
Best regards,
Michal
Gelato Support Team
Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!
Hi there,
Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help!
Best regards,
Bart
Gelato Support Team
How definitely recommended to people like , if you don't have any money and you need to start up just as perfect
Hello,
Thank you for the fantastic rating! We're glad to be a part of your journey and are here whenever you need assistance.
Best regards,
Bart
Gelato Support Team