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So far I'm really impressed with this app. The design is very intuitive, which makes creating products quick and fun.
Hello,
Thank you for sharing your thoughts! We're thrilled that you're impressed with our app's functionality and user-friendly design. If you ever need assistance or have any questions, feel free to reach out to us. We're here to help make your experience with Gelato enjoyable and productive.
Best regards,
Bart
Gelato Support Team
Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello,
We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.
Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future.
We have reached you directly via email to assist you further.
Best regards,
Michal
Gelato Support Team
Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen
Hello,
Thanks for your feedback! We’re glad to hear your experience has been positive as you build your store. We understand that having a wider selection of t-shirt styles and colors would be beneficial. We’re working on expanding our range and appreciate your suggestions. If you need any support or have additional questions, just let us know.
Best regards,
Bart
Gelato Support Team
Good
Hello,
Thank you for your feedback! We're happy to hear you're satisfied with the service. If there's anything else we can do to support you, don't hesitate to reach out!
Kind regards,
Bart
Gelato Support Team
Very intuitive program to put things together; a lot of graphics to chose from and a ton of products....so far loving it.
Hi,
Thank you for your review! We're glad to hear that you find our program intuitive and enjoy the variety of graphics and products available. Your feedback is very much appreciated. If you need any assistance or have any questions, feel free to reach out. We're here to support you!
Kind regards,
Michal
Gelato Support Team
The process of creating my project was so easy. It beats having to actually make the shirt myself. Will be a repeat customer definitely.
Hello,
Thank you for sharing your positive experience with us. We're delighted to hear that you found the process of creating your project with Gelato easy and convenient. Providing a seamless experience for our customers is a top priority for us. We're glad to have saved you time and effort, and we look forward to serving you again as a repeat customer. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your support.
Kind regards,
Michal
Gelato Support Team
I would recommend Gelato due to the ease of use.
Hi there,
Thank you for the recommendation! We’re happy to hear that you find Gelato easy to use. If you have any questions or need support, we're always here for you.
Best regards,
Bart
Gelato Support Team
3D viewer is good for designing products.
'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there,
Thank you for sharing your feedback.
We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.
We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
Gelato is very user friendly the intergration to Shoplfy was easy I love its so all in one. I'm not tech savvy and know nothing about e commerce or Pod .but Gelato and Shopify has made it easy and enjoyable to learn
Hello,
Thank you for sharing your positive experience with Gelato! We're glad to hear that our integration with Shopify has been smooth and user-friendly for you. It's great to know that our platform has helped make the process of learning about e-commerce and print-on-demand enjoyable for you. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
Best regards,
Michal
Gelato Support Team
I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support.
I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug.
Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other.
Thank you Michal and Kyle for helping out!
Hi,
Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.
Best regards,
Michal
Gelato Support Team