レビュー (1,062)
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. Easy to use:
Hello,
Thank you for sharing your feedback! We're glad to hear that you find Gelato easy to use. If you have any questions or need further assistance, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
Love it
Hello,
Thank you for your feedback! We're glad to hear you're happy with the platform. If you ever need assistance, feel free to reach out.
Best regards,
Andrzej
Gelato Support Team
so far i love it, i just wish there would be a better/cheaper way for a new store to be able to test the products, i spend many weeks building the store and lost the ability to buy my own items for 50%. now i have to wait for a deal before i can even see for myself how my items look, i really think there should be a way for store owners to get deals for first time orders to themselves, a test option with a lower price that don't have a time limit to it, we have enough stress as it is.
Hello,
Thank you for sharing your experience! We're thrilled to hear that our customer support was able to assist you promptly and professionally. At Gelato, we strive to provide a seamless and reliable service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.
Best of luck with your store,
Bartosz
Gelato Support Team
Great product selection! Good quality t-shirts and hats.
Hello,
Thank you for your review! We're pleased to hear that you appreciate our product selection and the quality of our t-shirts and hats. If you need any further assistance or have more feedback, we're here to help!
Best regards,
Bart
Gelato Support Team
My experience with Gelato, particularly with Styrbjörn, has been outstanding. He dedicated numerous hours on Google Meets calls to help me with a unique use case, demonstrating exceptional commitment and expertise. His efforts significantly contributed to the success of my project.
I also want to appreciate Dasha, my Customer Success Manager, for her valuable support throughout.
Gelato's team shows a remarkable ability to accommodate specialized needs, offering personalized and professional service. I highly recommend them for anyone looking for top-notch print-on-demand services.
Hello,
Thank you so much for sharing your positive experience with Gelato and highlighting the outstanding support you received from Styrbjörn and Dasha. We're thrilled to hear that our team's dedication and expertise have contributed to the success of your project.
If you have any further questions or if there's anything else we can assist you with, feel free to reach out.
We appreciate your recommendation and look forward to continuing to support your print-on-demand needs,
Bartosz
Gelato Support Team
Awesome!
Hi,
Thank you for your awesome review! We're glad to hear you're enjoying our app. Your positive feedback means a lot to us.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you.
Best regards,
Michal
Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.
Thank you again for this feedback, as it provides us the opportunity to grow and improve.
Best regards,
Kyle
Head of Customer Service
easy to use, Very thought through UI
Hello,
Thank you for your review! We're glad to hear that you find Gelato easy to use and appreciate the user interface. If you have any suggestions or need assistance, please don't hesitate to reach out.
We're here to help,
Bart
Gelato Support Team
So far so good. I have only placed a test order so far, but the integration with my Shopify store has been very smooth.
Hello,
That's great to hear! A smooth integration with your Shopify store is crucial for a seamless experience. If you have any further questions or need assistance as you continue using Gelato, feel free to reach out.
Best of luck with your store, and if there's anything specific you'd like to share or discuss, we're here to help,
Bartosz
Gelato Support Team
Easy to work and assume productivity
Hi there,
Thank you for your review of Gelato. We appreciate your feedback on the ease of use and are committed to providing a seamless experience for our users. If there's anything we can do please don't hesitate to reach out.
Kind regards,
Kyle