レビュー (1,062)
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Gelato is very user friendly.
Hello,
Thank you for your review! We're delighted to hear that you find Gelato user-friendly. Your feedback means a lot to us. If you have any questions or need assistance, we're here to help.
Best regards,
Michal
Gelato Support Team
I tried gelato; it was perfect, almost everything was ready, and it was easy to use. Thank you so much
Hello,
Thank you for sharing your positive experience! We're thrilled to hear that your experience with Gelato was perfect and that you found almost everything ready and easy to use. If you have any questions or if there's anything specific you'd like assistance with, feel free to reach out. Our team is here to help you make the most of your experience with Gelato.
We're here to help,
Bart
Gelato Support Team
very easy to use and easily accessible
Hi,
Thank you for your review! We're glad to hear that you find our app easy to use and accessible. Your feedback is greatly appreciated. If you ever need any assistance or have questions, please don't hesitate to reach out. We're here to help!
Warm regards,
Michal
Gelato Support Team
I'm just learning the ropes, so I appreciate the ease of navigating through the site.
Hi,
Thank you for your positive feedback! We're delighted to hear that you find our platform easy to navigate, especially as you're just starting out. We strive to provide a user-friendly experience for all our customers, regardless of their level of expertise. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us. We're here to support you on your journey!
Warm regards,
Michal
Gelato Support Team
Rápidas entregas, produto com qualidade e facilidade na plataforma....falta só eu começar a vender mais :)
Olá,
Muito obrigado pela sua avaliação positiva. Ficamos contentes em saber que você está satisfeito com a rapidez das entregas, a qualidade dos produtos e a facilidade de uso da nossa plataforma.
Esperamos que suas vendas cresçam rapidamente. Se precisar de qualquer assistência ou tiver dúvidas, não hesite em nos contatar. Estamos aqui para apoiar o sucesso do seu negócio.
Atenciosamente,
Michal
Gelato Support Team
works great, very easy to use the tools, and the Mockups makes the products look great when exported to my internett-site.
Hello,
Thank you for the fantastic feedback! We're thrilled to hear that you find Gelato easy to use and that our tools are helpful for your needs. If you have any more insights or if there's anything specific you'd like to share, feel free to let us know.
Wishing you continued success,
Bartosz
Gelato Support Team
Title: "Transforming Creativity into Reality with Gelato: A Jewel of a Service"
As the proud owner of a company that specializes in jewelry, 3D design, wax carving, lost wax casting, sand casting, smelting and forging, laser engraving, sublimation, and not to mention, vlogging and streaming about our crafts, finding a reliable and high-quality print-on-demand service has always been a significant part of our business model. I am thrilled to share my exceptional experience with Gelato: Print on Demand, which has not only met but exceeded my expectations in every aspect of service.
From the moment I decided to partner with Gelato, the difference in quality and service was palpable. Their easy-to-use platform allowed me to effortlessly upload my custom designs, which range from intricate jewelry patterns to detailed 3D models for casting. The variety of products available for printing is remarkable, providing me with countless opportunities to expand my product line and creativity.
The quality of the printed products has been consistently outstanding. Whether it was a detailed laser engraving design for a piece of jewelry or a vibrant sublimation print for our merchandising, Gelato delivered with precision and brilliance. The colors are vivid, the lines sharp, and the final product always reflects the high standard of our brand.
One of the most impressive aspects of working with Gelato has been their fulfillment speed and global reach. My products are printed and shipped efficiently to customers worldwide, significantly reducing delivery times and enhancing customer satisfaction. This global network has allowed my business to scale in ways I hadn't imagined, reaching new markets and audiences with ease.
Moreover, Gelato's commitment to sustainability aligns perfectly with our brand's values. Knowing that our products are printed on demand, reducing waste, and using eco-friendly materials whenever possible, gives me and my customers peace of mind.
The customer service team at Gelato deserves a special mention. They are knowledgeable, responsive, and genuinely invested in the success of my projects. Whenever I had a question or needed assistance, their team was there to provide support, ensuring that my experience was seamless from start to finish.
Using Gelato has not only streamlined our production process but has also provided us with the flexibility to experiment with new designs and products without the risk of overstocking. This partnership has been instrumental in our growth, allowing us to focus on what we do best - creating unique and beautiful pieces of art.
In summary, my experience with Gelato: Print on Demand has been nothing short of fantastic. Their platform has provided me with the tools and services necessary to bring my creative visions to life and deliver them to a global audience. I highly recommend Gelato to any creative professional or business owner looking to elevate their product offering and scale their operations. Gelato is not just a print-on-demand service; it's a gateway to realizing your creative potential and transforming your creativity into reality.
Hi there,
Thank you for taking the time to share your fantastic experience with Gelato, and leaving us this review.
We're thrilled that our platform has exceeded your expectations and seamlessly integrated into your workflows, allowing you to quickly upload new designs and help expand your reach, while maintaining efficient delivery times.
We're grateful for your praise of our customer service team and for the recommendation. We look forward to continuing to support your creative endeavors moving forward!
Kind regards,
Kyle
Gelato was a huge help navigating a bug between my Shopify store and my uploads. Their customer service was great.
They are starting to add more colors and garment options, looking forward to what they will soon be bringing to market in the seasons to come! Especially in the area of branding.
Hello,
We appreciate your positive feedback! It's great to hear that Gelato's customer service was able to assist you effectively. We're committed to continuous improvement and are excited to announce that we're expanding our color and garment options. Stay tuned for more exciting developments, especially in the realm of branding.
Thank you for being a part of the Gelato community, and we look forward to supporting your business in the seasons ahead,
Bartosz
Gelato Support Team
I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND DID NOT SHIP THEM ALL TOGETHER. They waited 6 & 7 days between shipments. I received 2 boxes of 3 mugs today, (6 total), on Black Friday. I have no idea when I am getting the other 9. When I opened the boxes, Wow! The print quality is terrible. The colors are off and way to light. I did double-check the print quality using Gelato's 3D and regular mockups with customer service before I placed my order to make sure there was enough saturation to get a good print. The customer service assured me there was, and my mugs would print with the regular mockup quality, not the 3D which was terrible.. They did not. Not only that, but this partial order of 6 mugs contains SOME that are 11oz and SOME that are 15oz. THEY SENT TWO DIFFERENT SIZES!!! This order of 15, 11oz mugs are not uniform in size or quality of color print. Also, the packaging is terrible and not uniform. Some of the mugs are in brown boxes with bubble wrapped. Two of the mugs came squeezed into boxes that are too small and held together with packing tape. I gave them 1 star because their customer service responds quickly. However, Gelato seems to have no communication, control or oversight of their printing partner.
I installed this app and was also going to use this company for cell phone cases, but as an independent artist who works with bold colors, I cannot put my name onto anything from this company. They have no concern for the quality of the items they sell only the quantity.
This company has embarrassed me with a client and put me into a bind, because I cannot possibly display/sell mismatched colors/sizes of mugs, and I have missed my deadline. They have cost me countless hours of aggravation, phone calls, follow-ups, sales and now time as I have to redo all of my cell phone templates.
If you are a small business owner, independent artist like myself or startup, I would really think twice before relying on this company. We really get one chance to make a first impression and they have cost me dearly. I cannot recommend this app or this company.
UPDATE 11/27/2023
I finally received the rest of my order from Gelato. Not only was it a mismatch of mug sizes, the order was missing three items. RECAP: I ordered fifteen (15) 11oz mugs. From that order I was actually sent eight (8) 15oz mugs & three (3) 11oz mugs. Total of 12 mugs . MISSING 3 ITEMS. I don't carry 15oz mugs so this is an issue as is the poor print quality on all of the items I have received. It is quite apparent that Gelato takes your money and washes its hands of the final outcome. It would appear as if their printing partner never read or checked my order before shipment and just threw whatever they had available in these shipment boxes. Gelato did refund my money with very little fuss, which leads me to believe this kind of disfunction is normal for them. On a final note, while customer service is available, on three different occasions they did say they would "investigate" and get back to me. They never did.
I now need to reorder everything with less than 4 weeks before the holiday season. If you are an artisan, artist or small business owner who depends on your production partners to be reliable with quality merchandise, I CANNOT STRESS ENOUGH to go elsewhere. There are better companies out there. I usually use a different POD company and will be running back to them. Do your homework. Less expensive isn't always better. Sometimes it is just cheaper, but will cost you a bunch.
Hi Deborah,
We are truly sorry to hear about the experience you've had with your first order. This is definitely not the service we want to provide, and very far from the consistent performance we usually provide. Thank you for providing us with this feedback, and allowing us the chance to investigate, learn and improve.
We've reached out directly via email to gather further information and provide details on our next steps, and will ensure we follow up on these points until we reach a level you are delighted by.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing further.
Best regards,
Kyle
Customer Service Manager
Easy of uploading to my store is amazing
Hello,
Thank you for your feedback! We're glad to hear that you found the product design process so easy. If you have any questions or need assistance, we're here to help!
Best regards,
Bart
Gelato Support Team