レビュー (1,062)
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very easy to work with and use
Hello,
We're delighted to hear that you found our app easy to work with! Making your experience seamless is our priority. Should you need any assistance or have questions along the way, don't hesitate to reach out. We're here to support you every step of the journey.
Warm regards,
Michal
Gelato Support Team
Really easy app to use, very competitive on pricing for a UK based store. Definitely worth a look, I changed my original suppler after hearing a podcast about this company, then doing my own research.
Hello,
That's fantastic to hear! We're glad you find Gelato easy to use and competitive on pricing for your UK-based store. If you ever need support or have any questions, feel free to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Print quality second to none. Super easy to navigate and add new products and I say that as a complete novice!
The biggest thing though is the resources available to help grow your business and the exceptional, responsive customer service team.
Hello,
Thank you for your fantastic feedback! We're thrilled to hear that you find our print quality exceptional and our platform easy to navigate, especially as a newcomer. We aim to provide valuable resources and responsive customer service, so it's rewarding to know that these aspects are making a positive impact. If you ever have more insights or suggestions, feel free to share.
Happy printing and growing your business,
Bartosz
Gelato Support Team
it will help me grow my brand
Hi,
Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I just started using Gelato for my new Print on Demand online store.
I ordered a sample T-shirt and when I received it there were two white marks which I reported but did not ask for a refund.
Gelato immediately sent me a free replacement and re-assured me that they would take away my concern to prevent future recurrence.
I would recommend Gelato for this reason.
Hello,
Thank you for sharing your positive experience with Gelato! We're glad to hear that our team responded promptly and took proactive steps to address your concern. If you ever need further assistance or have more feedback, feel free to reach out.
We appreciate your recommendation,
Bartosz
Gelato Support Team
This is an excellent print on demand integration for Shopify. Well done!
Hello there,
Thank you for your feedback! We're glad to hear that you find our print-on-demand integration excellent. We strive to provide a seamless experience for Shopify users like you. If you ever have any questions or need assistance, please don't hesitate to reach out to us.
Best regards,
Michal
Gelato Support Team
This is an awesome product to get your products published to Shopify or Etsy. It is detailed and a little complicated however there is plenty of assistance available for those seeking it.
Hello,
Thank you for sharing your experience! We're glad you find Gelato useful for publishing products to Shopify or Etsy. If you ever have any questions or need assistance, don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
Love the app and integration with Shopify
Hello,
Thank you for the 5-star review! We're thrilled that you're enjoying the app and how it integrates with Shopify. If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
really easy to use, once you understand what everything does, it makes a lot more sense.
Hi,
Thank you so much for sharing your 5-star review! We're glad to hear that you found our platform easy to use. We understand that navigating new tools can sometimes feel overwhelming, but we're glad that once you grasped the concept, everything became more clear and understandable. If you ever need any further assistance or have any questions, please don't hesitate to reach out to our customer support team.
Best regards,
Michal
Customer Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team