レビュー (1,060)
絞り込む
-
評価順
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team
Alles super!
Hallo,
Danke für die fantastische Bewertung! Wir freuen uns zu hören, dass alles gut läuft. Sie können uns jederzeit kontaktieren, wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
Bart
Gelato Support Team
Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.
Hi,
Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Parfait le meilleur que j'ai tester pour l'instant franchement je recommande
Bonjour,
Merci pour vos aimables paroles et votre recommandation! Nous sommes heureux d'apprendre que vous avez eu une excellente expérience avec nous. Si vous avez besoin d'aide, nous sommes là pour vous aider.
Sincèrement,
Bart
Gelato Support Team
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.
Best regards,
Michal
Gelato Support Team
Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing.
good layouht for adding importing products, although it would be nice to pick more tan one at a time
Hello,
We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored our Mockup Studio feature? It enables you to import your own mockups from existing files. If you have further feedback or specific ideas, feel free to reach out directly.
Our aim is to ensure your Gelato experience is seamless and enjoyable,
Bart
Gelato Support Team
I love how easy it is to use, It creates a User friendly experience I hope to use it more in the upcoming future
Hello,
I'm glad to hear that you find Gelato easy to use and that it provides a user-friendly experience. If you have any questions or if there's anything specific you'd like to explore or know more about in Gelato, feel free to ask.
Best of luck with your future endeavors, and if there's anything Gelato can assist you with, they're there to help,
Bartosz
Gelato Support Team
Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step
Hello,
Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
Easy to set up. Worldwide options and excellent catalog of items.
Hi,
Thank you for sharing your positive experience with Gelato! We're pleased to hear that you found the setup process easy and that you appreciate our wide range of worldwide options and catalog of items. Simplifying the setup and offering a diverse selection are essential aspects of our service, and we're glad they met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. We're here to support you every step of the way.
Best regards,
Michal
Gelato Support Team
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team