レビュー (1,149)
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評価順
Super app! I like.
Hi,
Thanks for your great review! Should you need any help or have any questions reach out to us via apifeedback@gelato.com.
Kind regards,
Bart
Gelato Support Team
Comprehensive, Gelato has every detail covered, and great support resources.
Hello,
Thank you for your feedback! We're glad you enjoy using Gelato and appreciate the support resources available. If you have any further questions or need assistance, feel free to reach out to our team. We're here to help!
Kind regards,
Bart
Gelato Support Team
Outstanding service, easy to use. great customer service
Hi,
Thank you for your wonderful review! We're glad to hear that you find our service outstanding and easy to use. It's also great to know our customer service team has met your expectations. We appreciate your support and look forward to continuing to serve you. Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.
Hello,
Thank you for your positive review and for choosing Gelato for your printing needs. We're glad to hear that you found our Shopify app easy to install and set up. We understand your struggle with setting up the designer tool for custom designs, and we're here to assist you every step of the way. Please don't hesitate to reach out to our support team for guidance on configuring the designer tool to better suit your needs. We appreciate your feedback and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step
Hello,
Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
Easy to set up. Worldwide options and excellent catalog of items.
Hi,
Thank you for sharing your positive experience with Gelato! We're pleased to hear that you found the setup process easy and that you appreciate our wide range of worldwide options and catalog of items. Simplifying the setup and offering a diverse selection are essential aspects of our service, and we're glad they met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out to us. We're here to support you every step of the way.
Best regards,
Michal
Gelato Support Team
I tried gelato; it was perfect, almost everything was ready, and it was easy to use. Thank you so much
Hello,
Thank you for sharing your positive experience! We're thrilled to hear that your experience with Gelato was perfect and that you found almost everything ready and easy to use. If you have any questions or if there's anything specific you'd like assistance with, feel free to reach out. Our team is here to help you make the most of your experience with Gelato.
We're here to help,
Bart
Gelato Support Team
Die App ist gut durchdacht
Guten Tag,
Vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Sie die App als gut durchdacht empfinden. Wir arbeiten kontinuierlich daran, unsere Plattform zu verbessern und sie noch benutzerfreundlicher zu gestalten. Wenn Sie weitere Anregungen oder Feedback haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Shop!
Mit freundlichen Grüßen,
Michal
Gelato Support Team
what an awesome service!
Hello,
Thank you for your kind words! We're thrilled to hear that you find our service awesome. If you ever have any questions or need assistance, please don't hesitate to reach out.
Best regards,
Bart
Gelato Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team