レビュー (1,149)
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After comparing to other providers I decided to use Gelato, they have a good range or products and ship international.
*Quality of the sample products I ordered were excellent
*Delivery was on time
*Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue
Hi,
Thank you for your positive review and for choosing Gelato. We're pleased to hear that our range of products and international shipping options met your needs. Ensuring the quality of our products and timely delivery are essential to us, and we're glad to hear that your experience reflected this. Our support team is always here to assist you, and we're delighted that we could resolve your issue promptly. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
It's actually pretty easy to use and the customer support is really responsive.
Hello,
Thanks so much for sharing your thoughts! It's great to hear you're finding Gelato user-friendly and that our support team has been helpful. Should you need anything as you continue using our platform, just give us a shout.
Best regards,
Bart
Gelato Support Team
so easy! Looks amazing - can't wait for my customers to purchase. easy process! thank you
Hello,
Thank you for your feedback! It's fantastic to hear that you found Gelato easy to use. Ensuring our platform is straightforward and user-friendly is our top priority. If you have any questions or need further assistance, don't hesitate to reach out. We're here to support you every step of the way!
Kind regards,
Bart
Gelato Support Team
SOOO Happy I found Gelato. I am just starting up a print on demand store and have been so overwhelmed when trying to use the competitions sites. I couldn't even get them to connect to my Shopify account. With Gelato it was so fast and surprisingly easy to get my first product up. I am very excited about my new online store and working with Gelato!
Hello,
Thank you for sharing your experience with us! We're thrilled that you found Gelato and that it has made starting your print-on-demand store a smooth and exciting process. If you ever need assistance or have any questions as you continue to build your store, please don't hesitate to reach out. We're here to support you every step of the way!
Best regards,
Bart
Gelato Support Team
Gelato is amazing.
Hi there,
Thank you for the 5-star review! We’re delighted to hear that you’re enjoying your experience with Gelato. If you ever need assistance or have any questions, don’t hesitate to reach out!
Best regards,
Bart
Gelato Support Team
Great experience with a few minor mishaps.
The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch.
I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process.
Overall, this is one of the better print on demand companies I've used from a print quality perspective
Hi there,
We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Kind regards,
Kyle
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.
Best regards,
Michal
Gelato Support Team
Love the app and integration with Shopify
Hello,
Thank you for the 5-star review! We're thrilled that you're enjoying the app and how it integrates with Shopify. If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
It gives a detailed description of the item with size table.
Hi,
Thank you for your review. We're pleased to hear that you find the detailed item descriptions and size table helpful. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team