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Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing.
good layouht for adding importing products, although it would be nice to pick more tan one at a time
Hello,
We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored our Mockup Studio feature? It enables you to import your own mockups from existing files. If you have further feedback or specific ideas, feel free to reach out directly.
Our aim is to ensure your Gelato experience is seamless and enjoyable,
Bart
Gelato Support Team
Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.
Hello,
Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out.
Best regards,
Bart
Gelato Support Team
I love the work you guys do!
Hello,
Thank you for your kind words! We're happy to hear that you love the work we do. Your support means a lot to us and motivates us to keep delivering great service. If you ever need assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team
I am very happy with Gelato. The customer service is far above what can be expected! Highly recommended.
Hello,
Thank you so much for your wonderful review! We're delighted to hear that you're very happy with Gelato and your recommendation means a lot to us!
If you ever need anything or have any questions, please don't hesitate to reach out.
Best regards,
Bart
Gelato Support Team
This is amazing. WAY MORE streamlined and easy to use than Printify or Printful. Gelato removed a massive pain. KEEP IT UP.
Hello,
Thank you for your kind words! We're glad to hear that you're satisfied with our app. If you have any questions or need assistance in the future, feel free to reach out to us. We're here to help!
Kind regards,
Bart
Gelato Support Team
Love this service. So easy to upload designs and put them on a wide variety of merch.
Hello,
We're thrilled to hear that you love Gelato! Making it easy for users to upload designs and create a variety of merchandise is one of our goals. If you ever have more feedback or need assistance, feel free to reach out.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
I would like to be able to create a product though on my phone.
Hello Elizabeth,
Thank you for your positive feedback! Currently, our advanced design functions are available via the web platform. However, we appreciate your feedback about designing directly from your phone, and we'll definitely consider this for future improvements.
Thanks for recommending Gelato,
Bart
Gelato Support Team
Elegant, sleek and beautifully simple to use.
Hello,
Thanks for your feedback! We’re glad to hear that you find our platform straightforward and well-designed. If you have any questions or need support, don’t hesitate to get in touch.
Kind regards,
Bart
Gelato Support Team
it will help me grow my brand
Hi,
Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team