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Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the ...
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders ...
I'm just one week into doing my first ever POD online biz using Gelato and Spotify, and so far everything is going smoothly, and any questions I've had there are plenty of FAQ articles and tutorials to help me. And better yet, if I can't find the answer I use the 24/7 Live Person Support Chat system that Gelato provides, which has been a major help each time I've used it. I'm creating my products ...
Hello,
That's fantastic to hear! We're thrilled you're having a smooth experience and finding our support helpful. Best of luck with your POD business, and if you ever have ...
Easy to navigate but I would love to have some free mockups
Hi, Thank you for taking the time to share your feedback on our Shopify app. We're pleased to hear that you find our app easy to navigate. Regarding the request for free ...
Gelato is very user friendly.
Hello,
Thank you for your review! We're delighted to hear that you find Gelato user-friendly. Your feedback means a lot to us. If you have any questions or need assistance, ...
great
Hello,
Thank you for the wonderful review! Just a heads up, our team is available 24/7 if you need any help.
Best regards,
Bart
Gelato Support Team
Gelato is amazing.
Hi there,
Thank you for the 5-star review! We’re delighted to hear that you’re enjoying your experience with Gelato. If you ever need assistance or have any questions, don’t ...
Its great! Quick and simple
Hi,
Thank you for your positive feedback! We're glad to hear you found our service quick and simple. If you have any further questions or need assistance, please feel free to ...
Easy to use with Shopify and easy to set up products.
Hi,
Thank you for your positive review. We're pleased to hear that you find our app easy to use with Shopify and that setting up products has been straightforward. If you ...
I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious
Thanks for the review. It's great to hear your thoughts and feedback. We're reaching out with more information on how you can test out our "live shipping rates" which is a ...
easy
Hi,
Thanks for the 5-star review! We're glad you find the Gelato app easy to use. Our goal is to make creating and selling products as seamless as possible.
If you ever have ...