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Easy process of making and selling products and excellent customer service for any issues or questions you may have.
Hi,
Thank you for your positive review! We're glad to hear that you found the process of making and selling products on Gelato easy and that you're satisfied with our customer service. Providing a seamless experience and excellent support are our top priorities. If you have any further questions or encounter any issues in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
Gelato is one of the best P.O.D companies out there. Every time I contact customer service, I receive a thorough and quick response. I feel valued as a customer. Their products are high quality. 5 stars from me
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear about the excellent support you've received from our team and your satisfaction with the quality of our products. Ensuring our customers feel valued and content is our top priority. If you ever have more feedback or need assistance, please don't hesitate to reach out.
We appreciate your support!
Bart
Gelato Support Team
Great app!
Hi there,
Thanks for your wonderful review! We're thrilled to hear that you've been pleased with Gelato. If you have any questions or need further assistance, we're available to help 24/7. Thank you for choosing Gelato.
Kind regards,
Kyle
Awesome addition to my store, so grateful.
Hi there,
We’re glad to hear that Gelato has been a great addition to your store! If you have any questions or need further assistance as you continue to grow, just let us know.
Best regards,
Bart
Gelato Support Team
very good app they help me a lot .help me to fix any promplems i find , is exactly what I need, and I am happy with them
Hi,
Thank you for your review and for choosing Gelato to support your business.
Should you have any additional feedback or need further assistance, please feel free to reach out to us again - our Customer Support team is available 24/7 to help.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is perfect for my start up print on demand needs. Their platform integrated so easily with my Shopify store and continues to sync the products. They also have a free and timely tracking / reporting system for order progress. They also have great customer service and followup on everything. They help solve problems on the rare occasion one occurs (operator error (I) was the issue). Thank you Team Gelato.
Hello,
Thank you for your positive feedback! We're thrilled to hear that Gelato has been a perfect fit for your print on demand needs and that our platform seamlessly integrated with your Shopify store. Our goal is to provide a smooth and efficient experience for our users, and we're glad to know that our product syncing and order tracking/reporting system have been helpful for you.
We take pride in our customer service and are always here to assist you when needed. We understand that issues can arise, and we're committed to helping you find solutions promptly. We appreciate your understanding and cooperation in resolving any challenges, and we're glad we could assist you in overcoming any operator errors.
Thank you for choosing Gelato for your startup's print on demand needs. We're honored to be a part of your journey, and we'll continue to provide you with the best support and service possible. If you have any further questions or require any assistance, please don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
Has to be the best integration for print on demand that I've experienced so far. The control you have is great and creating variations is so much easier than any other POD integration. The only thing I would say is the choice of products is a bit low compared to others and things like water bottles and travel mugs need all round, all over print, not just a design in a rectangle on one side.
Hello,
Thank you for your positive feedback. We're glad to hear that you find Gelato to be the best integration for print on demand and that you appreciate the level of control it offers. Your feedback regarding product options is valuable to us, and we're continuously working to expand our offerings to better meet your needs. We'll take your suggestions into consideration as we strive to enhance our product range. If you have any further suggestions or questions, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
Très intuitif et clair , je recommande .
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous trouvez notre application Shopify intuitive et claire. Notre objectif est de rendre le processus aussi simple que possible pour nos utilisateurs. N'hésitez pas à nous contacter si vous avez des questions ou besoin d'aide supplémentaire. Nous sommes là pour vous aider !
Cordialement,
Michal
Gelato Support Team
Gelato was a huge help navigating a bug between my Shopify store and my uploads. Their customer service was great.
They are starting to add more colors and garment options, looking forward to what they will soon be bringing to market in the seasons to come! Especially in the area of branding.
Hello,
We appreciate your positive feedback! It's great to hear that Gelato's customer service was able to assist you effectively. We're committed to continuous improvement and are excited to announce that we're expanding our color and garment options. Stay tuned for more exciting developments, especially in the realm of branding.
Thank you for being a part of the Gelato community, and we look forward to supporting your business in the seasons ahead,
Bartosz
Gelato Support Team
** Update ** - I'm leaving my original comment, but the folks at Gelato called me to chat about this problem and fixed it! They just released an update so digital products are ignored in their system automatically so if you have a customer who buys physical and digital in the same order, they can get the digital stuff right away. This was AMAZING to see. Every company needs product people like this so I've changed my 1 star to a 5 star. **original comment** - Pay extra attention if you have digital and physical products with multiple variants. This integration is confusing to work with and clunky. Example: someone ordered digital and physical products in the same order and Gelato won't fulfil it until the digital products exist in their store but are 'ignored'. I think I'm going to move everything to Red Bubble. The integration of variants is confusing as well. You need to create the product in Gelato, then create a variant in Shopify, then go back to Gelato and create the variant product when Gelato detects it doesn't exist. I'd look elsewhere if you are looking at drop shipping. Product selection isn't great either, I only used this because it was integrated with Shopify and thought it would be easy.
Hi, Thank you for taking the time to share your feedback. We're happy and available to support you and your business 24/7! Kind Regards, Monika Gelato Support