レビュー (1,089)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年6月29日

PERFECT !!!

Onlyfun Clothing
ベトナム
アプリの使用期間:5ヶ月
Gelatoが返信しました 2023年6月29日

Hello,

We're thrilled to hear that you think Gelato is perfect! Thank you for your enthusiastic feedback. If you have any further questions or need assistance, feel free to reach out.

We're here to help,
Bartosz
Gelato Support Team

2024年3月5日

Werkelijk naadloze integratie, je past iets aan in Gelato dashboard en meteen effectief in Shopify omgeving. Installeren ook eenvoudig.

The Lousy Brand
オランダ
アプリの使用期間:3ヶ月
Gelatoが返信しました 2024年3月7日

Hello,

Bedankt voor uw positieve feedback! We zijn blij om te horen dat je de integratie tussen Gelato en Shopify echt naadloos vindt. Wij streven ernaar om de installatie zo eenvoudig mogelijk te maken. Als u nog meer feedback heeft of hulp nodig heeft, neem dan gerust contact met ons op.

Best regards,
Bart
Gelato Support Team

2024年4月12日

Mir gefällt es wirklich, es ist einfach zu bedienen und sehr gut, es gibt viele Optionen und viele Räume

BLFemininePover
ドイツ
アプリの使用期間:21日
Gelatoが返信しました 2024年4月13日

Guten Morgen,

Vielen Dank für deine positive Bewertung! Es freut uns zu hören, dass dir Gelato gefällt und du es einfach zu bedienen findest. Uns ist es wichtig, unseren Nutzern eine Vielzahl von Optionen und Möglichkeiten zu bieten. Wenn du in Zukunft Fragen hast oder Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Wir schätzen deine Unterstützung und freuen uns darauf, dich weiterhin zu bedienen.

Mit freundlichen Grüßen,

Michal
Gelato Support Team

2023年11月28日

great service, quality products and printing. Am very happy.

Working Class Dero
ニュージーランド
アプリの使用期間:5ヶ月
Gelatoが返信しました 2023年11月30日

Hello,

We're thrilled to hear that you're happy with our service, products, and printing quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. If you have any further questions or if there's anything we can assist you with, don't hesitate to reach out.

Thank you for choosing Gelato,
Bartosz
Gelato Support Team

2024年2月29日

Very easy to use. Good experience overall

GotGame
イギリス
アプリの使用期間:3ヶ月
Gelatoが返信しました 2024年3月2日

Hello,

Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.

Best regards,
Bart
Gelato Support Team

2024年4月1日

Pretty good
theres a good plataform to u make ur own business

sleekn
ブラジル
アプリの使用期間:約1ヶ月
Gelatoが返信しました 2024年4月3日

Hello,

Thanks for taking the time to share your thoughts with us! We're pleased to hear that you're finding Gelato to be a useful platform for starting your own business venture. If you ever have any questions or need assistance along the way, don't hesitate to reach out.

Best regards,
Bart
Gelato Support Team

2020年11月2日

some pros and cons to this app
Pros - good pricing compared with other such as printify - Really Good Customer service - Good Mockups that are easy to use
Cons - You can only publish to Shopify or Etsy, no ebay or amazon integration - When creating new products, if you want to sell the product on both shopify and etsy you have to create the product twice, one for each store - If you create a new product in Gelato and decide you want someone else/yourself to fullfill the item you can easily select gelato to ignore orders of the product, however if you later decide you want to reconnect the product to gelato then you need to create the whole product again

Black Jack Tees
イギリス
アプリの使用期間:5ヶ月
Gelatoが返信しました 2020年11月2日

Hi,

Thanks for taking the time to provide your feedback and for your interest in Gelato. We are glad you find our pricing competitive and you appreciate our Customer Support and mockups.

At the same time, we would like to thank you for the constructive feedback that will help us to improve and build a better product. In response to your points:
- We have just started with the integrations we offer and we decided to begin with Shopify and Etsy. At the same time, we are considering expanding to additional e-commerce platforms in the near future. We do offer several interim solutions for the time being: https://apisupport.gelato.com/hc/en-us/articles/360013721399-Can-you-integrate-with-e-commerce-stores-such-as-Shopify-Etsy-WooCommerce-Wix-etc-
- We are working on a functionality to allow you to reuse the same product on multiple stores  - stay tuned for more updates
- You can connect an ignored product without the need to create it from scratch. Find the product in Gelato > Stores > Your store, click on the "Ignored" tab, click on "Edit" next to the product you want to connect and then "Stop ignoring it", then click on "Connect to Gelato" and follow the process. If you are still unsure about how this works, we can connect over Zoom and I'll be happy to guide you. 

Once again, thanks for your feedback and for your review. Please let us know if there is anything else we can do to support you.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

2022年6月13日

So for so good. Still learning how it works. It integrates with shopify well
Still working out the shipping prices. Using FREE shipping right now.

Gift Print Barn
カナダ
アプリの使用期間:5ヶ月
Gelatoが返信しました 2022年6月14日

Hi, thanks for your review. We're glad you're happy with our integration, and would love to further support you on your journey, especially around shipping prices. We've reached out directly to get this conversation started, but please don't hesitate to reach out to us via email or live chat 24/7 for any help or advice. Kind regards, Kyle

編集日:2023年11月27日

I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND DID NOT SHIP THEM ALL TOGETHER. They waited 6 & 7 days between shipments. I received 2 boxes of 3 mugs today, (6 total), on Black Friday. I have no idea when I am getting the other 9. When I opened the boxes, Wow! The print quality is terrible. The colors are off and way to light. I did double-check the print quality using Gelato's 3D and regular mockups with customer service before I placed my order to make sure there was enough saturation to get a good print. The customer service assured me there was, and my mugs would print with the regular mockup quality, not the 3D which was terrible.. They did not. Not only that, but this partial order of 6 mugs contains SOME that are 11oz and SOME that are 15oz. THEY SENT TWO DIFFERENT SIZES!!! This order of 15, 11oz mugs are not uniform in size or quality of color print. Also, the packaging is terrible and not uniform. Some of the mugs are in brown boxes with bubble wrapped. Two of the mugs came squeezed into boxes that are too small and held together with packing tape. I gave them 1 star because their customer service responds quickly. However, Gelato seems to have no communication, control or oversight of their printing partner.
I installed this app and was also going to use this company for cell phone cases, but as an independent artist who works with bold colors, I cannot put my name onto anything from this company. They have no concern for the quality of the items they sell only the quantity.
This company has embarrassed me with a client and put me into a bind, because I cannot possibly display/sell mismatched colors/sizes of mugs, and I have missed my deadline. They have cost me countless hours of aggravation, phone calls, follow-ups, sales and now time as I have to redo all of my cell phone templates.
If you are a small business owner, independent artist like myself or startup, I would really think twice before relying on this company. We really get one chance to make a first impression and they have cost me dearly. I cannot recommend this app or this company.
UPDATE 11/27/2023
I finally received the rest of my order from Gelato. Not only was it a mismatch of mug sizes, the order was missing three items. RECAP: I ordered fifteen (15) 11oz mugs. From that order I was actually sent eight (8) 15oz mugs & three (3) 11oz mugs. Total of 12 mugs . MISSING 3 ITEMS. I don't carry 15oz mugs so this is an issue as is the poor print quality on all of the items I have received. It is quite apparent that Gelato takes your money and washes its hands of the final outcome. It would appear as if their printing partner never read or checked my order before shipment and just threw whatever they had available in these shipment boxes. Gelato did refund my money with very little fuss, which leads me to believe this kind of disfunction is normal for them. On a final note, while customer service is available, on three different occasions they did say they would "investigate" and get back to me. They never did.
I now need to reorder everything with less than 4 weeks before the holiday season. If you are an artisan, artist or small business owner who depends on your production partners to be reliable with quality merchandise, I CANNOT STRESS ENOUGH to go elsewhere. There are better companies out there. I usually use a different POD company and will be running back to them. Do your homework. Less expensive isn't always better. Sometimes it is just cheaper, but will cost you a bunch.

Deborah E Mixed Media
アメリカ合衆国
アプリの使用期間:4ヶ月
Gelatoが返信しました 2023年11月25日

Hi Deborah,

We are truly sorry to hear about the experience you've had with your first order. This is definitely not the service we want to provide, and very far from the consistent performance we usually provide. Thank you for providing us with this feedback, and allowing us the chance to investigate, learn and improve.

We've reached out directly via email to gather further information and provide details on our next steps, and will ensure we follow up on these points until we reach a level you are delighted by.

Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing further.

Best regards,
Kyle
Customer Service Manager

2024年1月16日

fantastica, mi ci sto trovando molto bene

Eligraf
イタリア
アプリの使用期間:4ヶ月
Gelatoが返信しました 2024年1月17日

Ciao,
Grazie mille per le tue gentili parole! Siamo entusiasti di sapere che trovi la nostra app fantastica e che ti stia trovando bene. Il tuo feedback positivo ci motiva a continuare a migliorare e offrire la migliore esperienza possibile con il nostro Shopify app. Grazie ancora e auguriamo che tu possa continuare a godere della tua esperienza con noi!

Cordiali saluti,
Michal
Gelato Support Team