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Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
Hi there,
Thank you for your review! We’d love to know how we can make your experience even better. Feel free to reach out to us at apifeedback@gelato.com with any suggestions—we’d be happy to hear from you and work towards earning that fifth star!
Kind regards,
Bart
Gelato Support Team
Hello,
Thank you for your review and for rating us 4 stars! We’re always striving to improve, so if there’s anything we can do to make your experience even better, please reach out at api.feedback@gelato.com.
Best regards,
Andrzej
Gelato Support Team
Hi there,
Thank you for your feedback and the 4-star rating! We appreciate your insights and are committed to making your experience even better. If there’s anything specific you’d like to share or if you have suggestions, please reach out to us at apifeedback@gelato.com. We’re here to help and want to work with you to achieve a 5-star experience!
Best regards,
Bart
Gelato Support Team
Hello,
Thank you for your 4-star review! We're happy to hear that you're enjoying your experience with Gelato. If there’s anything we can do to improve and make your experience 5-star, please don’t hesitate to let us know.
Best regards,
Andrzej
Gelato Support Team
Hello,
We appreciate your kind review! We’re happy to know you are enjoying Gelato.
If you have any questions or need further assistance, please don’t hesitate to contact us at apifeedback@gelato.com, we'd love to elevate your experience to 5-star.
Andrzej
Gelato Support Team
Hi there,
Thank you for your 4-star rating! We’ve reached out directly to learn more about your experience and how we can further improve.
Best regards,
Bart
Gelato Support Team
Hi,
We appreciate your kind review! We’re happy to know you are enjoying Gelato.
If you have any questions or need further assistance, please don’t hesitate to contact us at apifeedback@gelato.com, we'd love to elevate your experience to 5-star.
Best regards,
Michal
Gelato Support Team
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bart
Gelato Support Team
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
If there is anything else you would like to share with us, please let us know at apifeedback@gelato.com. We aim to make your experience with Gelato 5-star.
Best regards,
Michal
Gelato Support Team