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In my opinion the best POD! The shipping time (in germany) is amazing! I just had some problems with some orders, but the support chat just fixed them really fast. Keep going guys, you're doing a great job :)
Hi! Thanks for your review, we're motivated to keep supporting you by providing quality service and fast delivery. You can certainly count on us for support 24/7. Kind regards, Adeline
Produits de qualité et rapidité
Bonjour,
Nous sommes ravis de lire votre avis positif sur notre application Gelato Shopify. La qualité de nos produits et la rapidité de notre service sont nos priorités, et nous sommes ravis que vous ayez eu une expérience satisfaisante. Chez Gelato, nous nous efforçons constamment d'offrir à nos clients des solutions d'impression exceptionnelles. N'hésitez pas à nous contacter si vous avez des questions supplémentaires ou si nous pouvons vous aider d'une autre manière.
Merci beaucoup pour votre soutien continu !
Michal
L'équipe de support Gelato
works great, very easy to use the tools, and the Mockups makes the products look great when exported to my internett-site.
Hello,
Thank you for the fantastic feedback! We're thrilled to hear that you find Gelato easy to use and that our tools are helpful for your needs. If you have any more insights or if there's anything specific you'd like to share, feel free to let us know.
Wishing you continued success,
Bartosz
Gelato Support Team
I've had great experiences working with the designing software and the fast integrations. They fulfill each order and ship them within the 10-day period that they state. Also, When I needed help, the customer service was outstanding. They always take the time to listen to you and your needs and stay patient for however long the calls or chats take. They never rush you. I highly recommend them.
Hello,
Thank you so much for your positive feedback! We're thrilled to hear about your great experiences with our designing software, integrations, and customer service. Providing excellent service and support is a top priority for us. If you ever have more feedback or need assistance, don't hesitate to reach out.
We appreciate your recommendation,
Bartosz
Gelato Support Team
First sale shipped after 24h of processing, mindblowing fast ! Amazing app for product customization etc... Just some few things to improve regarding the with/without frames for posters but overall this is a wonderful app !! The support is also amazing, don't hesitate to contact them ! Highly recommend.
Hi,
Thank you for the great feedback! We are very glad to hear that you are satisfied with our app, the shipping speed and customer support. I will definitely pass your feedback on to the relevant teams.
Let us know if you have any additional feedback or if there is anything else we can do to further support you and your business.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.
A few things that would make these 5 stars shine even brighter would be:
The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.
Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.
The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.
A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).
Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.
Cheers
HI Von Streg,
We're very glad to hear you're thrilled with our customer support, and the user interface!
Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.
Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-
It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.
Best regards,
Kyle
It was very easy to connect Gelato to Shopify and create products. Each product I created connected to my store within a couple seconds (even when I updated them). So far, I love the user experience. Gelato makes it simple for me to design products with the logos I have made for my brand.
Hello,
Thank you for your positive feedback! We're glad to hear that our integration with Shopify is seamless and that you're enjoying the user experience. Our goal is to make it as easy as possible for you to create high-quality products with your own designs. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.
Thank you,
Bartosz
Gelato Support Team
Gelato is already my wall art supplier.
I'm now in the process of moving all garments and most homewares from Printful to Gelato.
The expand product feature is easy to use. I could suggest a few edits to make it easier.
Hello,
We're honored to be your favorite among the POD platforms! If there's anything specific you appreciate about Gelato or if you have any suggestions for improvement, we'd love to hear more.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Gelato uses a simple interface, offers a decent variety of products, and the integration is pretty seamless.
Hi, thanks for your review! It's great you are enjoying our products and integration. Know that we're here 24/7 to support you. Kind regards, Adeline
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Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team