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Sehr einfache Bedienung, und einfachste Anbindung an Shopify, leider ist die Auswahl an Kleidern eher Casual lastig, wäre super wenn später noch Shorts oder Leggings für den Sport dazukommen. Aber die Auswahl ist sonst schon gross.
Hallo,
Danke für deinen Beitrag! Wir freuen uns zu hören, dass Sie unsere Plattform benutzerfreundlich finden. Wir freuen uns über Ihren Vorschlag zur Erweiterung unseres Produktsortiments und werden ihn auf jeden Fall berücksichtigen. Wenn Sie weitere Ideen oder Fragen haben, können Sie sich gerne an uns wenden.
Beste grüße,
Bart
Gelato-Support-Team
Very nice App fast Shipping and very high Quality and my customer they are very happy thank you very much.
Hi,
Thanks for taking the time to share your feedback with us!
We are so glad to be contributing to making your customers happy.
Please do not hesitate to reach out if there is anything we can do to further support your growth.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Easy to use, great products. Just love it
Hello,
Thank you for your feedback! We're glad to hear that you find Gelato simple and easy to use, and we're thrilled that you enjoy our products. If you have any suggestions or feedback to share, please feel free to let us know. We're here to ensure your experience with Gelato is top-notch.
Kind regards,
Bart
Gelato Support Team
So far easy to understand and connect
Hello,
Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out.
Kind regards,
Bart
Gelato Support Team
I am loving the simplicity of this app so far. I am in the middle of bringing all my designs to the Gelato platform and do a relaunch, and I am really enjoying working with it. Lets go Lets go :) :)
Hi there,
Thank you for sharing your feedback! It's great to hear that you find our platform user-friendly and simple to use - we're glad to be able to support your business.
If you ever have any questions, please don't hesitate to reach out, we're available 24/7 to help you make the most of your experience.
Kind regards,
Kyle
Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.
Hello,
Thank you for your positive review and for choosing Gelato for your printing needs. We're glad to hear that you found our Shopify app easy to install and set up. We understand your struggle with setting up the designer tool for custom designs, and we're here to assist you every step of the way. Please don't hesitate to reach out to our support team for guidance on configuring the designer tool to better suit your needs. We appreciate your feedback and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
So far, I have had a very good experience with the design aspects of the web interface.
Hello,
We're thrilled to hear that you've had a very good experience with the design aspects of the web interface! Design is a crucial element, and we aim to make it as user-friendly as possible. If you have any specific feedback or suggestions for improvement, we'd love to hear them.
Thank you for choosing Gelato, and we wish you continued success with your designs,
Bartosz
Gelato Support Team
Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.
Hi,
Thank you for the very energizing feedback! It will help us build an even better product to support your business globally.
If there is anything else we can do to support you please do not hesitate to reach out directly.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
Great so far. I love it
Hello,
We're delighted to hear that you're loving your experience so far! If you ever have any questions or need assistance, feel free to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team