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I don't write many reviews but I wanted to tell this store it's great! I ordered samples from here and they are very well package with fast delivery, the print colours is amazing, I was so pleased and the quality of the products it's much better than in other POD platforms, well done!
Hi,
Thank you for this great feedback.
We are energized to read your thoughts and user experience with Gelato. Look forward to supporting your business in the future.
If you would like to get some additional support for example with product expansions into new categories please let me know. We are here to support and listen.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
After months of use Gelato's app software doesn't work and the customer service has no answers, always. Every facet of Ecommerce has failed with Gelato from start to finish, payment, print quality, inventory accuracy and logistics. Over 10 customer complaints for print quality. They refuse to do reprints forcing you to refund orders. Their frames are not synced with inventory across Europe. Unprofessional, unorganized and unreliable. Its torturous interference partnering with Gelato.
Thanks for your review! We are soon launching new features to make the integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.
Very professional and easy to use.
Hello,
We're delighted to hear that you find Gelato professional and easy to use! If you have any specific aspects you'd like to highlight or if there's anything you'd like to see improved, feel free to share. Your feedback is valuable, and we're here to make your experience with Gelato exceptional.
Thank you for choosing us,
Bartosz
Gelato Support Team
Actually I wanted to wait a few weeks before I write a review. But I've had Gelato for a week now and I've probably contacted the chat support 10 times already because I misunderstood or misinterpreted one or the other thing. The Gelato team has ALWAYS been FRIENDLY, FAST and DIRECT in helping me. I never had a wait longer than 5 minutes and my questions or problems were answered/solved in less than 5 minutes.
Hi and thanks for your review. Our support team is always here to help you in any way we can, you can count on us 24/7 during your journey to grow your business! Kind regards, Adeline
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
So I tried Gelato for apparel and had some issues at first but in the end the support was very helpful. Pradeep from the support team did his very very best to help me with all of my issues. If each supplier had such a good support life would be much easier.
Thanks a lot! Original review
Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell globally, produce locally". Unfortunately this promise is far from the reality. My orders took serveral weeks to be fulfilled so asked them why my prints are produced in th U.S. altough I am situated in Germany where you have printers?
Gelato: "Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer." So I asked if they know that this would result in unnecesarry expenses and I and my costumers have to pay high costum fees?
Gelato: "We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from." In the end Gelato costed me money and nerves. Apparently all the worst case scenarios they describe in their help center usually happen. So if you want reliable shipping times and reliable costs for your costumer I would NOT recommend to order at Gelato. Hope this helps.
Hi,
First of all, I appreciate the discussion we had on the phone yesterday about your order. We have listened and are acting - you will very soon have the order delivered that was fulfilled locally in Germany - and I will keep in close contact with you as this is resolved.
We launched apparel around 8 months ago and are working to expand our clothing portfolio, as well as the number of partners in our network that are fulfilling apparel orders. Since the start of 2021, we’ve added 7 new apparel partners in addition to those that we already had live.
During 2021, you will continue to see rapid development of both our software and product offering, including more local fulfilment of apparel orders.
Thank you for your feedback, and we look forward to continuing to work closely with you, both on this order and hopefully as your fulfillment partner as you continue to grow and scale your business.
Best regards,
Pradeep
SVP Customer Success, Gelato
Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.
Hallo, bedankt voor de beoordeling. We zijn blij om te horen dat alles soepel verloopt! Ons support team staat altijd voor je klaar - 24/7. Bedankt, Bartosz
This is an excellent app with great integration.
You can easily connect to Shopify and start selling orders.
Also, Gelato's UI is great and simple to navigate.
Thanks for your review! We are soon launching new features to make the e-commerce integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille
Integracja z Shopify jest szybka i bezproblemowa. Pierwsze zamowienie odbyło się bez większych problemów
Cześć, dziękujemy za wybranie naszej integracji i cieszymy się, że wszystko działa sprawnie. Skontaktuj się z nami zawsze, gdy potrzebujesz wsparcia, jesteśmy tu 24/7! Z poważaniem, Adeline