オンデマンド印刷

Hello,

Thank you for sharing your feedback! We're glad to hear that you found it easy to use and had a great experience. If you have any questions or need assistance, feel free to reach out.

Best regards,
Bart
Gelato Support Team

Hi,

To begin, I apologize for the unhelpful answer you received when you asked about the print locations. In the day since this occurred, we have worked with our team member to be able to provide a clearer response to this in the future, and I sent you the pertinent location via email. Every customer who orders is able to track their order from the start location to the final destination.

I reached out to you yesterday as we wanted to work to deliver your customer's package free of charge by the holiday, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I'll be happy to answer any questions you have.

Best wishes,
Alyssa Rivera
Customer Success Director

Hi,

Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.

Thank you for choosing Gelato!

Best regards,

Michal
Gelato Support Team

Hello,

Thank you for your review! We strive to provide a seamless experience for our users, and we're pleased to hear that you've had a positive experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out.

Thank you for choosing Gelato,
Bart
Gelato Support Team

Hi,

Thank you for your glowing review! We're glad to hear that you're loving the design options and automated pricing system in our Shopify app. Providing intuitive tools to enhance your Shopify shop integration is our goal, and we're delighted to have met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out – we're here to support you. Thank you for choosing Gelato, and we look forward to being a part of your continued success.

Best regards,

Michal
Gelato Support Team

Hi
Great to the point, transparent feedback. This feature will be launched very early 2021! Thank you for the feedback - we always love customer input!

All the best,

Styrbjörn
Head of Product for Gelato API / Integrations

Ciao,

Grazie mille per aver dedicato del tempo a lasciare la valutazione a 5 stelle! Il nostro team è disponibile 24 ore su 24, 7 giorni su 7, se hai bisogno di assistenza.

Cordiali saluti,

Michal
Gelato Support Team

Hi there,

We're sorry to hear you've had an unpleasant experience.

We've searched our system but couldn't find any previous correspondence. If you could kindly reach out to us via apifeedback@gelato.com we will be happy to assist. Our support team is also available via live chat 24/7 through our website.

Best regards,
Kyle
Head of Customer Service

Hi,

Thanks for your feedback and sorry to hear about your disappointment.

I can see that we actually did provide a reply to your specific case on November 11th. Could you please double-check that you actually haven't received it?

The issue you experienced has been resolved by our technical support team. Please let us know if there is anything else we can do to support you at this time.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato

Hi, thanks for your review! It's great we're helping to improve your business by allowing your customers to receive their orders sooner. Our support team is here 24/7 to assist with anything -- we're here for you! Kind regards, Adeline