レビュー (1,062)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年8月5日

3D viewer is good for designing products.

'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.

Distinctive Gifts
アメリカ合衆国
アプリの使用期間:17日
Gelatoが返信しました 2024年8月7日

Hi there,

Thank you for sharing your feedback.

We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.

We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.

Best regards,
Bart
Gelato Support Team

2024年6月2日

Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.

Albro Designs
イギリス
アプリの使用期間:約2ヶ月
Gelatoが返信しました 2024年6月4日

Hello,

Thank you for your feedback! We’re actively working to expand our supported themes, and we appreciate your patience. Regarding migration, it should not be possible to create variants without SKU and we’ve reached out to you directly for more details. We hope to resolve this promptly and provide a 5-star experience!

Best regards,
Bart
Gelato Support Team

2024年10月22日

I do not like the charges relating to designing tools, for example, subscription to access background remover

My Store
イギリス
アプリの使用期間:31分
Gelatoが返信しました 2024年10月24日

Hello,

Thank you for your feedback. We understand that the charges for certain design tools, such as the background remover, may not be ideal for everyone. We offer these premium tools to provide additional value - please note that our Gelato+ subscription offers additional tools such as product discounts and more.

We'd love to offer an alternative solution - please reach out to us at apifeedback@gelato.com and we will be happy to discuss this further.

Best regards,
Andrzej
Gelato Support Team

2024年6月29日

Een top app, alleen mogen jullie wat meer nieuwe dingen erin stoppen voor europa kwa kleding etc.

Sda3
オランダ
アプリの使用期間:約1ヶ月
Gelatoが返信しました 2024年7月1日

Hoi,

Bedankt voor het delen van uw gedachten. Het spijt ons te horen dat de kledingselectie niet aan uw verwachtingen voldeed. Neem contact met ons op via apifeedback@gelato.com zodat we uw suggesties verder kunnen bespreken. Uw feedback is van onschatbare waarde om ons te helpen onze producten en diensten te verbeteren. Wij waarderen uw inbreng en zijn altijd op zoek naar manieren om ons aanbod te verbeteren.

Hartelijke groeten,
Bart
Gelato Support Team

2024年3月15日

I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.

ARTONOMY.
イギリス
アプリの使用期間:5ヶ月
Gelatoが返信しました 2024年3月16日

Hi,
Thank you for taking the time to share your feedback with us.

I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.

Best regards,

Michal
Gelato Support Team

2024年2月6日

I am enjoying but sometimes the quality of printing especially the fine printings on t-shirts and hoodies are not clear. I hope that can be improved as out customers are trusting us with quality prints

fotizowear
イギリス
アプリの使用期間:5ヶ月
Gelatoが返信しました 2024年2月8日

Hello there,
Thank you for taking the time to share your feedback with us. We appreciate your support and are glad to hear that you are enjoying our app. We understand the importance of clear and high-quality prints, and we apologize for any inconvenience you've experienced with fine printings on t-shirts and hoodies. Our team is actively working on enhancements to improve print clarity, and we value your input in this process. I've contacted you directly via email to investigate this issue further and offer you a suitable solution. We strive to ensure that our customers receive the best possible printing experience.

Best regards,

Michal
Gelato Support Team

2024年2月2日

Easy to navigate but I would love to have some free mockups

Blaand Apparel
イギリス
アプリの使用期間:11日
Gelatoが返信しました 2024年2月3日

Hi, Thank you for taking the time to share your feedback on our Shopify app. We're pleased to hear that you find our app easy to navigate. Regarding the request for free mockups, we appreciate your suggestion and will certainly take it into consideration as we continue to enhance our services. Your input is valuable to us, and we're committed to improving our offerings based on customer insights. If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for choosing Gelato.

Best regards,
Michal
Gelato Support Team

編集日:2023年1月22日

Updated 1/22/2023

We love the service and satisfied with the production quality, but recently we have seen something totally unacceptable that must be fixed NOW!

When setting up a product in Gelato for your store, the resolution and quality of the preview images placed on your product are high compression/low quality and low resolution. This creates a preview image that trashes your design. We have learned from potential customers that they think this is the quality of the final product and do not buy because of it. This is just terrible and results in significant lost sales. Now we understand why!

SCARS Company Store
アメリカ合衆国
アプリの使用期間:約2年
Gelatoが返信しました 2020年12月1日

Thank you for your kind words and helping us to improve our platform and experience. We added full support for split-orders (orders that are produced in multiple locations) for Shopify orders leveraging upon your and other customers feedback. Your input helped us to deliver this feature faster. Continue to send us your thoughts and feature requests and we will make the platform even better.

Best regards
Styrbjörn
Product Manager

2022年2月15日

Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).

Project Nord
デンマーク
アプリの使用期間:11ヶ月
Gelatoが返信しました 2022年2月16日

Hi,

We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.

The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.

Once again, thank you for your feedback and for helping us to improve.

Regards,
Sophie Bell
Customer Success Manager

編集日:2021年2月7日

In November, upon selecting Sync Products in the Gelato dashboard, half of my Shopify products lost their connection to their corresponding Gelato products. Unfortunately, I could not reconnect my Shopify products with my existing Gelato products in the Gelato dashboard. Therefore, I asked the support team at Gelato to manually reconnect my products. I provided a detailed report about the issue and answered all their questions. Being a software engineer, I even offered to help with debugging, but they declined the offer.
After making me wait for *two months*, the support team deleted my existing Gelato products and asked me to create each of them from scratch, which would take me at least six hours. I refused to do it in November, and I refuse to do it now, because it would be an unfair solution to an issue that I did not cause in the first place.
While Gelato’s products are fine, and while their Shopify app probably works well most of the time, my experience with their support team is sufficient to justify the score. It’s a shame, because I believe their model “sell globally, produce locally” is the only sustainable one.
*Update*
Perhaps triggered by this review, Gelato finally scheduled a call with their head of customer advocacy and head of product management. They sincerely apologized for how they handled my issue, solved my issue within a few hours, and informed me about upcoming improvements that should prevent similar issues from happening again. I appreciate the efforts they put into this, so I am updating the score accordingly.

Alessandro Rossini Photography
ノルウェー
アプリの使用期間:5ヶ月
Gelatoが返信しました 2021年2月5日

Hi,

We understand and recognize your frustration. At the same time, we are grateful that you took the time to write this as it has helped us identify important areas for improvement.

We are currently in direct contact with you to discuss this specific case and a solution is underway soon. We will work until your issue is resolved to your satisfaction.

Thanks for your continuous feedback and trust in us.

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato