Recensies (1.189)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
Bewerkt 16 augustus 2021

App claims to do 3 day shipping but in reality fulfillment in Canada takes a week and often item doesn't arrive for 1.5 to 2 weeks. Editing products if you make a mistake is difficult, have to start over from scratch and cannot delete the incorrect item just have to select "ignore" which means you then have duplicates of the item visible in Gelato. Customer service only by email now (Previously ...

Hot Science Summer
Canada
3 maanden gebruiken de app
Gelato heeft geantwoord 18 augustus 2021

Hi,

To start with, we were saddened to read about the frustration you've had getting started with on-demand fulfillment. Our team is here to clarify how certain processes ...

18 februari 2021

I've been waiting for their technical team to help me with an issue for over a week and I'm constantly being told my request is being escalated. Good to know where their priorities lie.

Sketchd
Nieuw-Zeeland
14 dagen gebruiken de app
Gelato heeft geantwoord 21 februari 2021

Hi
First of all I am sorry for not providing a faster public response. We have tried to come in contact with you but without success.
Our technical team has worked ...

31 oktober 2021

I was working for 4 hours on a calendar, page crashed, all work was gone. Nothing was saved on this app, not even early stages development of this calendar, all my work for nothing. Does it mean that you need to work on everything and only during one session, then publish it on your store in order to view and edit it again??? Or maybe, i did not reach that point... any clarification about that? I ...

wallprint.photo
Zwitserland
1 dag gebruiken de app
Gelato heeft geantwoord 2 november 2021

Hi,

Firstly, we are very sorry to hear that you have had this experience. I can understand how frustrating this must be.

Your feedback is valid and very insightful for us. ...

15 november 2020

Usually support responds in a timely manner and sometimes you have to remind them. I got a hold of support 12 days ago with an inquiry and I still have not received a response to my question. I checked in with them 5 days ago and I was told that the matter had been escalated to their technical team. I have not heard back from them since. Seriously considering not using them anymore.

CB Creative Images
Canada
Gelato heeft geantwoord 16 november 2020

Hi,

Thanks for your feedback and sorry to hear about your disappointment.

I can see that we actually did provide a reply to your specific case on November 11th. Could you ...