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So far easy to understand and connect
Hello,
Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out.
Kind regards,
Bart
Gelato Support Team
This is an awesome product to get your products published to Shopify or Etsy. It is detailed and a little complicated however there is plenty of assistance available for those seeking it.
Hello,
Thank you for sharing your experience! We're glad you find Gelato useful for publishing products to Shopify or Etsy. If you ever have any questions or need assistance, don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
really easy to use, once you understand what everything does, it makes a lot more sense.
Hi,
Thank you so much for sharing your 5-star review! We're glad to hear that you found our platform easy to use. We understand that navigating new tools can sometimes feel overwhelming, but we're glad that once you grasped the concept, everything became more clear and understandable. If you ever need any further assistance or have any questions, please don't hesitate to reach out to our customer support team.
Best regards,
Michal
Customer Support Team
I'm just learning the ropes, so I appreciate the ease of navigating through the site.
Hi,
Thank you for your positive feedback! We're delighted to hear that you find our platform easy to navigate, especially as you're just starting out. We strive to provide a user-friendly experience for all our customers, regardless of their level of expertise. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us. We're here to support you on your journey!
Warm regards,
Michal
Gelato Support Team
Love the app and integration with Shopify
Hello,
Thank you for the 5-star review! We're thrilled that you're enjoying the app and how it integrates with Shopify. If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Alles super!
Hallo,
Danke für die fantastische Bewertung! Wir freuen uns zu hören, dass alles gut läuft. Sie können uns jederzeit kontaktieren, wir helfen Ihnen gerne weiter.
Mit freundlichen Grüßen,
Bart
Gelato Support Team
I love how easy it is to use, It creates a User friendly experience I hope to use it more in the upcoming future
Hello,
I'm glad to hear that you find Gelato easy to use and that it provides a user-friendly experience. If you have any questions or if there's anything specific you'd like to explore or know more about in Gelato, feel free to ask.
Best of luck with your future endeavors, and if there's anything Gelato can assist you with, they're there to help,
Bartosz
Gelato Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team
Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step
Hello,
Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
Een top app, alleen mogen jullie wat meer nieuwe dingen erin stoppen voor europa kwa kleding etc.
Hoi,
Bedankt voor het delen van uw gedachten. Het spijt ons te horen dat de kledingselectie niet aan uw verwachtingen voldeed. Neem contact met ons op via apifeedback@gelato.com zodat we uw suggesties verder kunnen bespreken. Uw feedback is van onschatbare waarde om ons te helpen onze producten en diensten te verbeteren. Wij waarderen uw inbreng en zijn altijd op zoek naar manieren om ons aanbod te verbeteren.
Hartelijke groeten,
Bart
Gelato Support Team