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Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello,
Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered.
We're always here to assist you, so please don't hesitate to reach out if you need any further assistance.
Thank you,
Bartosz
Gelato Support Team
I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.
Hi,
Thank you so much for taking the time to write this review for our Shopify App.
We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience!
Looking forward to supporting your business growth in the future!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
It has been quite seamless so thank you all very much. The prices are a bit high to make decent returns but still a fantastic website to use to get into the industry.
Hello,
Thank you for sharing your experience with us. We're glad to hear that you've found the process to be seamless and that you're able to create products easily.
We're doing our best to offer competitive pricing, together with high quality of the products.
Did you know, that with Gelato+ subscriptions you can save even up to 50% of shipping costs?
We hope this is something that will help you to keep your costs low:
https://www.gelato.com/en-US/plus
If there's anything we can do to help improve your experience, please don't hesitate to reach out to us.
Best regards,
Bartosz
Gelato Support Team
The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines
Hello, thank you for your positive review!
We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
I have to admit that I was a bit reluctant, but it is simple and works wonders.
I miss more products and variations, but for some basic stuff, it is perfect!
Hello,
We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us.
Thank you for your support and for choosing Gelato for your printing needs,
Bartosz
Gelato Support Team
Kia ora from New Zealand,
we use Gelato since we started doing e-commerce and we couldn't be happier. Great communication and our ideas were put into action. Great products and fast turn around time. Thank you guys, you helped us to make money.
Hi,
Thank you for this great feedback.
It is an honor for us to be able to support the local Maori community and empower you to share your creativity all over the world.
Good luck going forward and as always reach out if there is anything we can do.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.
Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa
The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!
Hi Gage, thanks so much for the review. We're very glad to hear your thoughts on the ease of use, the products and our customer support team - we'll be sure to pass on your feedback! Kind regards, Kyle.
They offer a great service for a good price, couldn't be happier with Gelato. The customer service is also very good.
Hi,
Thank you for your feedback!
We are very glad that you have decided to use Gelato and that you are enjoying our service. I will pass your feedback to our Customer Service team.
Please do not hesitate to reach out if there is anything else we can do to support you.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.
I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.
Regards,
Pradeep
SVP Customer Success