Recensies (1.054)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
27 april 2022

I use this to preview my shop and also make minor purchases to check the system is functioning correctly -

Cats, Coffee & Culture
Verenigd Koninkrijk
6 maanden gebruiken de app
Gelato heeft geantwoord 27 april 2022

Thanks for your review! Please reach out if you need any help. We're here 24/7 to support. Kind regards, Adeline

17 maart 2021

it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo

Just369.com
Verenigde Staten
6 maanden gebruiken de app
Gelato heeft geantwoord 17 maart 2021

Hi,

Thank you for your review.

We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)

Should you have any questions we are always happy to help!

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

5 maart 2023

Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.

melsphera
Verenigd Koninkrijk
6 maanden gebruiken de app
Gelato heeft geantwoord 6 maart 2023

Hello,

Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know.

Thank you for choosing Gelato,
Bartosz
Gelato Support Team

29 december 2022

I m gonna give them 5, they are really good, honestly, the service is great even the delivery service is great fast and reliable, my store with their product mockups is awesome, truley as my first pod service they are great,

FunkyReo
Verenigd Koninkrijk
5 maanden gebruiken de app
Gelato heeft geantwoord 31 december 2022

Hello,

Thank you for taking the time to leave us a review and for your kind words about our service.

We are glad to hear that you had a positive experience and that you are satisfied with the service you received. It is wonderful to hear that you found our delivery service fast and reliable and that you are happy with the product mockups you received.

We are glad that you consider us a great POD service and that we were able to meet your expectations.

Thank you for choosing Gelato as your POD service.
We hope to have the opportunity to assist you again in the future.

Best regards,
Bartosz

19 februari 2024

Good website and support information to get you started

Arty Images Posters & Prints
Verenigd Koninkrijk
3 maanden gebruiken de app
Gelato heeft geantwoord 21 februari 2024

Hi there,

Thanks for taking the time to leave the 5-star review! We're glad to hear that you've found our website and support helpful with your onboarding, and are thrilled to be part of your journey.

We're available to support you anytime it's needed.

Kind regards,
Kyle

28 januari 2024

The interface is very easy to navigate through and is well structured

Valentino Apparel
Verenigd Koninkrijk
4 maanden gebruiken de app
Gelato heeft geantwoord 30 januari 2024

Hello,

Thank you for your positive feedback! Gelato aims to provide a user-friendly experience, and it's great to hear that you find the interface easy to navigate. If you have any further comments or suggestions, feel free to share.

Happy printing,
Bartosz
Gelato Support Team

25 januari 2021

If you're an Australian based business seriously reconsider. All of our orders placed up untill this point have been printed overseas resulting in a 3 week wait before arrival. Customer service is prompt but rarely can they solve a technical problem without deferring to their development team leaving you waiting days for a resolution. Beware of the free samples. If you want a true indication of product quality ensure you order outside of the free sample offer. Orders placed in this period must certainly go to their premium suppliers as the quality of the prints produced for free are remarkably different to what we now receive. It's a real shame, they have a great solution. But if you care about consistency and quality look for another solution.

Kohd
Australië
5 maanden gebruiken de app
Gelato heeft geantwoord 27 januari 2021

Hi,

Thank you for your review and your guidance. I have reached out twice to you but not been able to connect so I respond here instead.

We understand your frustration and would like to provide some information - not as an excuse but to serve as context and how we plan to use your feedback to become better.

We have fulfilled more than 10 million orders across the planet in the last 12 years, and our order routing is fully automated. It does not differentiate between sample orders and real orders. Specifically, your two recent orders to Australia were fulfilled in New Zealand because our local partner in Australia (who fulfilled your orders last year) does not support large format posters anymore for Gelato. The average shipping time from New Zealand to Australia is 3-6 days and comparable to local shipping in Australia (hence we use that option), but two of your recent orders have been impacted by generally slower delivery times we are seeing with Australia post amidst COVID. We hope the situation improves soon! It is also in our plan to add a local partner in Australia to large format posters - thank you for your push here to accelerate that expansion work.

On quality, we have investigated the issue you reported with one of your orders to put corrective actions in place. There is simply no excuses for this other than we take each and every quality issue seriously to reduce our error rate.

We have reached out to you separately to discuss and support you on all of this in more detail. We will work until we have found a solution to each specific issue you have raised.

Once again, thank you for your feedback and for helping us to improve.

Best regards,
Pradeep

Pradeep Sankaran
Head of Customer Success
Gelato

23 december 2021

I ordered ten t-shirts for quality testing before selling (Gildan 64000).
Both the quality of the t-shirt AND the print are unbelievably good. The black t-shirt has a very dark shade, and the white print on top is a very bright white. Perfect contrast.

Stealth. Apparel
Griekenland
5 maanden gebruiken de app
Gelato heeft geantwoord 24 december 2021

Hi, thank you for your review. We're delighted to hear you are pleased by the quality of the apparel products received in your test order! Do feel free to reach out whenever you need our support, we're here for you 24/7. Kind regards, Adeline

20 december 2023

Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped.

Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later.

Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.

Pediment Publishing
Verenigde Staten
5 maanden gebruiken de app
Gelato heeft geantwoord 22 december 2023

Hi,

We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve.

We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery.

Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future.

Best regards,
Kyle
Head of Customer Service

14 maart 2023

Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3

OwnlyArt
Duitsland
5 maanden gebruiken de app
Gelato heeft geantwoord 15 maart 2023

Hello,

Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.

Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team