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Easy to integrate with shopify, great products and easy to use. very good for beginners and experts
Hi there,
Thank you for your fantastic 5-star review! We're happy to hear that you found the integration with Shopify smooth and our platform user-friendly. If you ever have any questions, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there,
We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.
We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.
Kind regards,
Bart
Gelato Support Team
It was a great experience doing it, i.e. very pleased
Hi there,
Thank you for the 5-star review! We're thrilled to hear you had a great experience. If you ever need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
3D viewer is good for designing products.
'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there,
Thank you for sharing your feedback.
We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view.
We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
very easy and fast it is a dream for people that wants to start an clothing brand
Hello,
Thank you for your review! We're happy to hear that you find Gelato easy and fast, making it a great fit for starting a clothing brand. We’re happy to be part of your journey and look forward to supporting your growth. If you ever need assistance, don’t hesitate to reach out. Best of luck with your brand!
Best regards,
Michal
Gelato Support Team
Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello,
We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.
Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future.
We have reached you directly via email to assist you further.
Best regards,
Michal
Gelato Support Team
seamless transition and easy to understand
Hello,
Thank you for your feedback! We’re glad to hear that your transition was smooth and that you’re finding the platform easy to use. If you need any further assistance, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Seriously, best POD provider out there!
Hi there,
Thank you for the fantastic feedback! We're thrilled to hear that you're so happy with our service. If you ever need anything, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Is very easy to use and for me the best app
Hello,
Thank you for your feedback! We’re thrilled to hear that you find the app easy to use and that it’s your top choice. If you need any help or have questions, just let us know.
Best regards,
Bart
Gelato Support Team
The platform is and user friendly, great features too.
Hello,
Thank you for your feedback! We're glad to hear that you find our platform user-friendly and appreciate the features we offer. If you have any questions or need assistance, just let us know.
Best regards,
Bart
Gelato Support Team