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Great product selection! Good quality t-shirts and hats.
Hello,
Thank you for your review! We're pleased to hear that you appreciate our product selection and the quality of our t-shirts and hats. If you need any further assistance or have more feedback, we're here to help!
Best regards,
Bart
Gelato Support Team
best best best
Hi there,
Thank you for the fantastic 5-star rating! We truly appreciate your support. If there's anything you need or any questions you have, don’t hesitate to reach out!
Best regards,
Bart
Gelato Support Team
Has to be the best integration for print on demand that I've experienced so far. The control you have is great and creating variations is so much easier than any other POD integration. The only thing I would say is the choice of products is a bit low compared to others and things like water bottles and travel mugs need all round, all over print, not just a design in a rectangle on one side.
Hello,
Thank you for your positive feedback. We're glad to hear that you find Gelato to be the best integration for print on demand and that you appreciate the level of control it offers. Your feedback regarding product options is valuable to us, and we're continuously working to expand our offerings to better meet your needs. We'll take your suggestions into consideration as we strive to enhance our product range. If you have any further suggestions or questions, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
So far great experience! I love how easy it is to create a product and works so well with Spotify.
Hi,
Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated.
Warm regards,
Michal
Gelato Support Team
. Easy to use:
Hello,
Thank you for sharing your feedback! We're glad to hear that you find Gelato easy to use. If you have any questions or need further assistance, feel free to reach out.
We're here to help,
Bart
Gelato Support Team
great site
Hello,
Thank you for the positive review! We're glad to hear you're enjoying the platform. If you ever need assistance, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Easy To use
Hi,
Thank you for the review!
We’re pleased to hear that you find Gelato easy to use. Your positive feedback means a lot to us and motivates us to keep improving our platform. If you have any suggestions or need assistance with anything, feel free to reach out.
We're here to support you and ensure your experience remains seamless.
Best regards,
Michal
Gelato Support Team
Easy to work and assume productivity
Hi there,
Thank you for your review of Gelato. We appreciate your feedback on the ease of use and are committed to providing a seamless experience for our users. If there's anything we can do please don't hesitate to reach out.
Kind regards,
Kyle
very easy to use and navigate
Hi,
Thank you so much for taking the time to leave the 5-star review! We're available 24/7 if you need any assistance.
Best regards,
Michal
Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.
Thank you again for this feedback, as it provides us the opportunity to grow and improve.
Best regards,
Kyle
Head of Customer Service